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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
of Bangladesh to gather information regarding customer service quality and customer loyalty, while financial performance …
Persistent link: https://www.econbiz.de/10012297683
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Customer Perception on Bank Service Quality : A Comparative Study Between Conventional Commercial Banks and Islamic Commercial Banks in Bangladesh
Rezina, Sonia - 2020
Bangladesh, every bank is looking forward to faster growth by providing better service quality than others. However, there are … Banks and Islamic Shariah-based Commercial Banks in Bangladesh through using SERVQUAL instrument. 204 respondents have been …
Persistent link: https://www.econbiz.de/10012839434
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Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
Ali, Muhammad; Raza, Syed Ali - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 559-577
Persistent link: https://www.econbiz.de/10011723722
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Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh
Khan, Abdul Gaffar; Mahmud, Md. Shahed; Lima, Reshma Pervin - In: International journal of financial services management … 10 (2020) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012284657
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Islamic banking users ARE hunger for service quality
Nuradli Ridzwan Shah Mohd Dali - In: Journal of Islamic economics, banking and finance 6 (2010) 2, pp. 77-92
Persistent link: https://www.econbiz.de/10009503567
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Determinants of customer satisfaction in Islamic banking : evidence from Iran
Estiri, Mehrdad; Hosseini, Farshid; Yazdani, Hamidreza; … - In: International journal of Islamic and Middle Eastern … 4 (2011) 4, pp. 295-307
Persistent link: https://www.econbiz.de/10009546990
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks
Shabbir, Malik Shahzad; Rehman, A. - In: Inventi impact: microfinance & banking (2016) 2, pp. 114-120
Persistent link: https://www.econbiz.de/10011512902