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~subject:"Kundenzufriedenheit"
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Economics of Individualization...
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Kundenzufriedenheit
Service quality
21,464
Gesundheitswesen
21,090
Dienstleistungsqualität
20,713
Wohlfahrtsanalyse
19,384
Welfare analysis
19,098
Health care system
18,521
Theorie
13,140
Theory
12,888
Gesundheitskosten
10,386
Health care costs
10,012
Health care
8,221
Gesundheitsversorgung
8,198
USA
6,942
United States
6,632
Customer satisfaction
6,375
Consumer behaviour
5,150
Konsumentenverhalten
5,123
Gesundheitspolitik
4,461
Deutschland
4,317
Health policy
4,047
Relationship marketing
4,023
Beziehungsmarketing
4,011
Germany
3,729
Krankenhaus
3,675
Hospital
3,557
Qualitätsmanagement
2,865
Quality management
2,794
Welt
2,678
World
2,636
Wirtschaftsprüfung
2,477
Financial audit
2,471
Wirkungsanalyse
2,272
Impact assessment
2,238
Krankenversicherung
2,196
Gesundheit
2,114
Health
2,108
Health insurance
2,093
Großbritannien
2,046
Gesetzliche Krankenversicherung
1,991
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Undetermined
2,880
Free
1,079
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All
Article
5,426
Book / Working Paper
768
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Article in journal
5,263
Aufsatz in Zeitschrift
5,263
Aufsatz im Buch
151
Book section
151
Graue Literatur
74
Non-commercial literature
74
Hochschulschrift
55
Conference paper
53
Konferenzbeitrag
53
Working Paper
50
Arbeitspapier
48
Thesis
34
Case study
24
Fallstudie
24
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
Interview
2
Bibliography
1
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1
Forschungsbericht
1
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1
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1
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1
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1
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1
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English
6,071
German
123
French
1
Italian
1
Author
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Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
144
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
102
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Service business
62
The TQM journal : the international review of organizational improvement
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Health marketing quarterly
23
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ECONIS (ZBW)
6,186
EconStor
5
OLC EcoSci
3
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1
Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan
;
Davies, Allyson Ross
;
Ware jr., John E.
-
1982
Persistent link: https://www.econbiz.de/10000011500
Saved in:
2
Medical insurance and expenditure thresholds for Vietnamese patient satisfaction with healthcare services
Quan Hoang Vuong
;
Vuong, Thu-Trang
-
2016
Persistent link: https://www.econbiz.de/10011716073
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
5
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
6
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
7
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
8
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
9
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
10
The assessment of the domestic and foreign medical services and the intents to participate in medical tourism
Boguszewicz-Kreft, Monika
;
Springer, Agnieszka
; …
- In:
European research studies
24
(
2021
)
4B
,
pp. 824-837
Persistent link: https://www.econbiz.de/10012806225
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