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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,965
Konsumentenverhalten
80,485
Electronic Commerce
23,870
E-commerce
21,249
Theorie
19,642
Theory
19,411
Preismanagement
19,057
Pricing strategy
19,042
Einzelhandel
17,788
Retail trade
15,186
Online-Marketing
13,143
Internet marketing
13,027
Relationship marketing
11,440
Beziehungsmarketing
11,404
Online-Handel
11,307
Online retailing
11,262
Social Web
9,901
Social web
9,893
Deutschland
8,765
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8,652
Brand management
8,643
Markenführung
8,596
United States
8,200
Germany
7,590
Internet
7,241
Brand image
7,096
Markenimage
7,061
Customer satisfaction
6,598
Service quality
5,314
Dienstleistungsqualität
5,256
Viral marketing
4,879
Virales Marketing
4,859
Werbewirkung
4,755
Advertising effects
4,706
Markenartikel
4,695
Brand
4,690
Advertising
4,458
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4,400
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4,280
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Sammelwerk
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6,215
German
169
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Han, Heesup
54
Mattila, Anna S.
27
Usman, Osly
24
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Wu, Luorong
12
Bang, Nguyen
11
Gustafsson, Anders
11
Huber, Frank
11
Keiningham, Timothy
11
Law, Chun Hung Roberts
11
Park, Jungkun
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Prashar, Sanjeev
10
Quach, Sara
10
Roschk, Holger
10
Sajad Rezaei
10
Sreejesh, S.
10
Xu, Xun
10
Amin, Muslim
9
Blut, Markus
9
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Springer Fachmedien Wiesbaden
5
RWTH Aachen
3
Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Published in...
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Journal of retailing and consumer services
345
International journal of hospitality management
210
Journal of business research : JBR
168
The journal of services marketing
109
Journal of hospitality marketing & management
100
Journal of travel and tourism marketing
96
International journal of contemporary hospitality management
86
Cogent business & management
75
Tourism management : research, policies, practice
67
Services marketing quarterly
62
The service industries journal
61
Psychology & marketing
58
Asia Pacific journal of marketing and logistics
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Service business
48
International journal of electronic marketing and retailing : IJEMR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
Journal of service management
43
Journal of service research : JSR
43
Journal of strategic marketing
43
Tourism management perspectives : TMP
37
European journal of marketing : EJM
35
Journal of retailing
35
The international journal of bank marketing : IJBM
35
The international review of retail, distribution and consumer research
35
International journal of retail & distribution management
33
International journal of electronic customer relationship management : IJECRM
31
Journal of internet commerce
31
Journal of the Academy of Marketing Science
30
The TQM journal : the international review of organizational improvement
29
International journal of business information systems : IJBIS
28
International journal of retail and distribution management
28
Journal of air transport management
28
Managing service quality : MSQ ; an international journal
27
Total quality management & business excellence
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of Islamic marketing
26
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Source
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ECONIS (ZBW)
6,373
EconStor
10
OLC EcoSci
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
2
The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
3
Customer experience in online shopping : a structural modeling approach
Bhattacharya, Arijit
;
Srivastava, Manjari
;
Verma, Sanjeev
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10012201003
Saved in:
4
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
5
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
6
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
7
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
8
Do you respond sincerely? : how sellers' responses to online reviews affect customer relationship and repurchase intention
Li, Xiaofei
;
Ma, Baolong
;
Bai, Rubing
- In:
Frontiers of business research in China : selected …
14
(
2020
)
3
,
pp. 370-382
Persistent link: https://www.econbiz.de/10012427133
Saved in:
9
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
10
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
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