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Personality antecedents of customer citizenship behaviors in online shopping situations
Anaza, Nwamaka A. - In: Psychology & marketing 31 (2014) 4, pp. 251-263
Persistent link: https://www.econbiz.de/10010347726
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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Connect within to connect outside : effect of salespeople's political skill on relationship performance
Kalra, Ashish; Agnihotri, Raj; Chaker, Nawar N.; Singh, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 4, pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
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Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.; Zhao, Jing - In: The journal of services marketing 27 (2013) 2, pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
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Multisource commitment to suppliers and salespeople
Anaza, Nwamaka A.; Rutherford, Brian N. - In: Journal of marketing channels : ... distribution … 18 (2011) 3, pp. 171-188
Persistent link: https://www.econbiz.de/10009271373
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Increasing business-to-business buyer word-of-mouth and share-of-purchase
Anaza, Nwamaka A.; Rutherford, Brian A. - In: The journal of business & industrial marketing 29 (2014) 5, pp. 427-437
Persistent link: https://www.econbiz.de/10010393896