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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Salespeople
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Relationship marketing
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Consumer behaviour
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Personality psychology
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Persönlichkeitspsychologie
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Business ethics
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Emotional labor
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Firm performance
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Anaza, Nwamaka A.
4
Chaker, Nawar N.
3
Agnihotri, Raj
1
Beeler, Lisa L.
1
Brown, Tom
1
Das, Barttanu Kumar
1
Delpechitre, Duleep
1
Gazzoli, Gabriel
1
Kalra, Ashish
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Rutherford, Brian A.
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Rutherford, Brian N.
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Singh, Rakesh K.
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Zablah, Alex R.
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Zhao, Jing
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of business & industrial marketing
1
The journal of personal selling & sales management : JPSSM
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The journal of services marketing
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ECONIS (ZBW)
7
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1
Personality antecedents of customer citizenship behaviors in online shopping situations
Anaza, Nwamaka A.
- In:
Psychology & marketing
31
(
2014
)
4
,
pp. 251-263
Persistent link: https://www.econbiz.de/10010347726
Saved in:
2
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
3
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
4
Connect within to connect outside : effect of salespeople's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
5
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
6
Multisource commitment to suppliers and salespeople
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
3
,
pp. 171-188
Persistent link: https://www.econbiz.de/10009271373
Saved in:
7
Increasing business-to-business buyer word-of-mouth and share-of-purchase
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
The journal of business & industrial marketing
29
(
2014
)
5
,
pp. 427-437
Persistent link: https://www.econbiz.de/10010393896
Saved in:
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