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~subject:"Kundenzufriedenheit"
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Managing Robotics in Retail :...
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Kundenzufriedenheit
Artificial intelligence
11,076
Künstliche Intelligenz
11,070
Innovation adoption
4,595
Innovationsakzeptanz
4,588
Consumer behaviour
3,681
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3,472
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3,458
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3,065
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2,217
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2,153
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1,950
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1,759
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1,724
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Deutschland
1,649
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1,609
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1,597
Customer satisfaction
1,522
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1,442
artificial intelligence
1,344
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1,290
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1,200
Retail trade
1,197
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1,186
machine learning
1,173
Technikfolgenabschätzung
1,158
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1,158
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1,138
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1,121
technology adoption
1,106
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Söderlund, Magnus
8
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Roschk, Holger
5
Stauss, Bernd
5
Witell, Lars
5
Alkire, Linda
4
Baker, Melissa A.
4
Borghi, Matteo
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Gil Saura, Irene
4
Hammerschmidt, Maik
4
Hinterhuber, Hans H.
4
Hwang, Jinsoo
4
MacQuilken, Lisa
4
Mariani, Marcello M.
4
Medler-Liraz, Hana
4
Moliner-Velázquez, Beatriz
4
Prentice, Catherine
4
Sajad Rezaei
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
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Torres, Edwin N.
4
Tronvoll, Bård
4
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4
Voorhees, Clay M.
4
Zhang, Tingting
4
Beatty, Sharon E.
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Nomos Verlagsgesellschaft
2
Verlag Dr. Kovač
2
Conference Board
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Harvard Graduate School of Business Administration
1
ICServ <5., 2017, Wien>
1
Institute of Leadership and Management <London>
1
Springer International Publishing
1
Technische Universität Hamburg
1
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Journal of retailing and consumer services
64
International journal of hospitality management
59
The journal of services marketing
52
Journal of business research : JBR
45
The service industries journal
24
Journal of service research
19
Journal of service research : JSR
19
Journal of hospitality marketing & management
16
Service business
16
International journal of contemporary hospitality management
15
Journal of service theory and practice
14
Journal of service management
13
Journal of retailing
12
Psychology & marketing
12
Services marketing quarterly
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
The TQM journal : the international review of organizational improvement
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
10
International journal of business information systems : IJBIS
9
International journal of services, economics and management
9
Journal of service theory and practice : JSTP
9
Technological forecasting & social change : an international journal
9
The international review of retail, distribution and consumer research
9
Cogent business & management
8
European journal of marketing
8
International journal of business and economics
8
Journal of air transport management
8
Managing service quality : MSQ ; an international journal
8
Tourism management perspectives : TMP
8
Asia Pacific journal of marketing and logistics
7
International journal of production economics
7
International journal of productivity and quality management : IJPQM
7
Journal of financial services marketing
7
Journal of the Academy of Marketing Science
7
The Cornell hospitality quarterly
7
Tourism management : research, policies, practice
7
Electronic markets : EM ; the international journal of electronic commerce and business media
6
European journal of marketing : EJM
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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ECONIS (ZBW)
1,415
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1
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
2
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
3
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
4
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
5
Applications and implications of service
robots
in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
6
Frontline
robots
in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
7
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
8
How sincere is an apology? : recovery satisfaction in a
robot
service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
9
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
10
Service
robot
's responses in service recovery and service evaluation : the moderating role of
robots
' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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