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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Theorie
13,979
Theory
13,592
Motivation
10,081
Relationship marketing
9,363
Beziehungsmarketing
9,333
Soziale Beziehungen
8,739
Social relations
8,460
Brand management
7,641
Markenführung
7,600
Brand image
6,813
Markenimage
6,773
Experiment
6,579
USA
6,224
Customer satisfaction
5,884
United States
5,881
Online-Handel
5,709
Online retailing
5,698
Deutschland
5,582
Soziale Werte
5,526
Social Web
5,513
Social values
5,510
Social web
5,509
Soziale Norm
5,150
Germany
5,104
Social norm
4,865
Online-Marketing
4,686
Internet marketing
4,674
Service quality
4,553
Dienstleistungsqualität
4,505
Brand
4,363
Markenartikel
4,354
Einzelhandel
4,192
Retail trade
4,153
Emotion
3,868
Werbewirkung
3,703
Electronic Commerce
3,685
Advertising effects
3,663
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All
Undetermined
3,075
Free
981
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Article
5,056
Book / Working Paper
666
Journal
4
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Article in journal
4,928
Aufsatz in Zeitschrift
4,928
Aufsatz im Buch
122
Book section
122
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
77
Thesis
53
Working Paper
51
Conference paper
48
Konferenzbeitrag
48
Arbeitspapier
47
Collection of articles of several authors
13
Sammelwerk
13
Konferenzschrift
10
Aufsatzsammlung
8
Case study
5
Fallstudie
5
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
Guidebook
2
Article
1
Fallstudiensammlung
1
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1
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1
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1
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1
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1
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1
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1
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English
5,607
German
117
French
2
Author
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Han, Heesup
55
Mattila, Anna S.
25
Usman, Osly
20
Wong, IpKin Anthony
18
Prayag, Girish
17
Prentice, Catherine
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Jang, Soocheong
14
Aksoy, Lerzan
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Prashar, Sanjeev
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
206
Journal of business research : JBR
156
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
78
Cogent business & management
73
Tourism management : research, policies, practice
64
Services marketing quarterly
59
Psychology & marketing
54
The service industries journal
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Service business
44
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Tourism management perspectives : TMP
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
Journal of hospitality and tourism insights
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
Journal of vacation marketing
24
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Source
All
ECONIS (ZBW)
5,719
EconStor
6
OLC EcoSci
1
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1
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1
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
2
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
3
Shopping
motivation
in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
4
Consumers as co-creators in community-based tourism experience : Impacts on their
motivation
and satisfaction
Liang, Austin Rong Da
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-19
impact on co-creation of the CBT experience for tourists with a recreational
motivation
than those with a learning
motivation
…
Persistent link: https://www.econbiz.de/10014420464
Saved in:
5
Effects of utilitarian, hedonic and social motives on mall shoppers satisfaction
Magai, Petro Sauti
- In:
Business management review : journal of the University …
27
(
2024
)
1
,
pp. 52-68
Persistent link: https://www.econbiz.de/10015053331
Saved in:
6
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
7
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
8
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
9
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
10
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
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