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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Journal of retailing and consumer services 17 (2010) 4, pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
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Assessing the maximum level of customer satisfaction in grocery stores : a comparison between Spain and the USA
Martínez-Ruiz, Maria Pilar; Jiménez-Zarco, Ana Isabel; … - In: International journal of retail & distribution management 39 (2011) 7, pp. 504-521
Persistent link: https://www.econbiz.de/10009240864
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Factors influencing repeat visits to a destination: the influence of group composition
Campo-Martínez, Sara; Garau-Vadell, Joan B.; … - In: Tourism management : research, policies, practice 31 (2010) 6, pp. 862-870
Persistent link: https://www.econbiz.de/10008650040
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Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar; Blázquez-Resino, Juán José - In: The service industries journal 37 (2017) 5/6, pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
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Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction
Nájera-Sánchez, Juan-José; Martinez-Cañas, Ricardo; … - In: Management decision 60 (2022) 12, pp. 3366-3387
Persistent link: https://www.econbiz.de/10013455973