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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Consumer behaviour
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Martínez-Ruiz, María Pilar
5
Jiménez-Zarco, Ana Isabel
3
Izquierdo-Yusta, Alicia
2
Blázquez-Resino, Juán José
1
Campo-Martínez, Sara
1
Cascio, Robert
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Garau-Vadell, Joan B.
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García-Haro, María-Ángeles
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Martinez-Cañas, Ricardo
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Martínez-Ruiz, Maria Pilar
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Nájera-Sánchez, Juan-José
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International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Management decision
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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2
The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
Saved in:
3
Assessing the maximum level of customer satisfaction in grocery stores : a comparison between Spain and the USA
Martínez-Ruiz, Maria Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
International journal of retail & distribution management
39
(
2011
)
7
,
pp. 504-521
Persistent link: https://www.econbiz.de/10009240864
Saved in:
4
Factors influencing repeat visits to a destination: the influence of group composition
Campo-Martínez, Sara
;
Garau-Vadell, Joan B.
; …
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 862-870
Persistent link: https://www.econbiz.de/10008650040
Saved in:
5
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
6
Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction
Nájera-Sánchez, Juan-José
;
Martinez-Cañas, Ricardo
; …
- In:
Management decision
60
(
2022
)
12
,
pp. 3366-3387
Persistent link: https://www.econbiz.de/10013455973
Saved in:
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