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An analysis of B2B consumers o...
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Kundenzufriedenheit
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Journal of retailing and consumer services
328
International journal of hospitality management
195
Journal of business research : JBR
177
The journal of services marketing
110
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
80
Cogent business & management
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Services marketing quarterly
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The service industries journal
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Asia Pacific journal of marketing and logistics
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Tourism management : research, policies, practice
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Industrial marketing management : the international journal for industrial and high-tech firms
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Psychology & marketing
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Service business
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of strategic marketing
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44
European journal of marketing : EJM
41
The international journal of bank marketing : IJBM
41
International journal of electronic marketing and retailing : IJEMR
39
Journal of service management
39
The journal of business & industrial marketing
39
Journal of the Academy of Marketing Science
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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International journal of services and operations management
34
International journal of business information systems : IJBIS
33
International journal of electronic customer relationship management : IJECRM
33
The TQM journal : the international review of organizational improvement
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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The international review of retail, distribution and consumer research
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International journal of quality and service sciences
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Journal of air transport management
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International journal of retail & distribution management
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International journal of retail and distribution management
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Journal of Asian finance, economics and business : JAFEB
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Journal of internet commerce
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ECONIS (ZBW)
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EconStor
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From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
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2
business-to-business
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
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3
Exploring the roles of
marketing
and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
6
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
7
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
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8
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
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9
How a perceived utilisation of IT-enabled information shapes customer satisfaction in B2B markets
Habjan, Andreja
- In:
Business systems research : a system view accross …
14
(
2023
)
2
,
pp. 81-101
. Results: The study makes two key contributions to B2B
marketing
literature. First, results show that the more a supplier is …
Persistent link: https://www.econbiz.de/10014527184
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10
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
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