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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Virales Marketing
372
Viral marketing
371
Online reviews
328
Internet marketing
298
Online-Marketing
295
Consumer behaviour
288
Konsumentenverhalten
288
Online retailing
267
Online-Handel
267
online reviews
231
Social Web
166
Social web
166
Customer satisfaction
112
Data Mining
98
Data mining
98
Personalisierung
97
Personalization
97
E-commerce
87
Electronic Commerce
86
Hotel industry
80
Hotellerie
79
Service quality
58
Dienstleistungsqualität
56
Internet
46
Text
39
eWOM
35
Emotion
32
Gastronomie
32
Restaurant industry
32
Beziehungsmarketing
29
Relationship marketing
29
Sentiment analysis
28
Confidence
27
Digital platform
27
Digitale Plattform
27
Vertrauen
26
Tourism industry
25
Tourismuswirtschaft
25
Online Reviews
24
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8
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Article
103
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3
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Article in journal
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Aufsatz in Zeitschrift
101
Graue Literatur
3
Non-commercial literature
3
Arbeitspapier
2
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2
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2
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2
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1
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1
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Language
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English
106
Author
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Mariani, Marcello M.
4
Borghi, Matteo
3
Law, Chun Hung Roberts
3
Liang, Sai
3
Chakraborty, Ishita
2
Chen, Kejia
2
Cheng, Mingming
2
Ha, Hong Youl
2
Huang, Xiankai
2
Jin, Jian
2
Kim, Jong Min
2
Kim, Minkyung
2
Li, Nao
2
Moro, Sérgio
2
Pan, Huifeng
2
Pan, Mengqiang
2
Sudhir, K.
2
Xu, Xun
2
Ye, Qiang
2
Zhang, Chenxi
2
Aakash, Aakash
1
Adjei, Mavis T.
1
Aggarwal, Anu Gupta
1
Agrawal, Shiv Ratan
1
Ali Ahani
1
Alturas, Bráulio
1
Ananthakrishnan, Uttara
1
Anh Chi Phan
1
Anh Thi Tu Le
1
Antipov, Evgeny A.
1
Anusree, M. R.
1
Arcodia, Charles
1
Armas-Cruz, Yaiza
1
Bagherzadeh, Ramin
1
Bai, Rubing
1
Bai, Yanzhuang
1
Barnes, Stuart J.
1
Barta, Sergio
1
Beloin, Kyle
1
Bhattarai, Ashok
1
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International journal of hospitality management
10
Tourism management : research, policies, practice
9
Journal of retailing and consumer services
7
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
6
Journal of business research : JBR
5
International journal of production research
4
Journal of travel and tourism marketing
3
Tourism management perspectives : TMP
3
Information systems and e-business management : ISeB
2
International journal of market research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The TQM journal : the international review of organizational improvement
2
Annals of tourism research empirical insights
1
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Cambridge working papers in economics
1
Cowles Foundation discussion paper
1
Discussion papers / CEPR
1
EPRG working paper
1
Electronic commerce research
1
Electronic commerce research and applications
1
Frontiers of business research in China : selected publications from Chinese universities
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information technology & tourism
1
International journal of bank marketing
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of business information systems : IJBIS
1
International journal of logistics : research and applications
1
International journal of production economics
1
International journal of retail and distribution management
1
International journal of services and operations management : IJSOM
1
International journal of technology marketing : IJTMkt
1
Journal of Asia Business Studies
1
Journal of advertising research
1
Journal of destination marketing & management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of electronic commerce research : JECR
1
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ECONIS (ZBW)
106
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1
Following the breadcrumbs : an analysis of online product review characteristics by online shoppers
Muralidharan, Sidharth
;
Yoon, Hye Jin
;
Sung, Yongjun
; …
- In:
Journal of marketing communications
23
(
2017
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10011706451
Saved in:
2
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
3
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
4
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
5
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
6
What makes a useful online review? : implication for travel product websites
Liu, Zhiwei
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 140-151
Persistent link: https://www.econbiz.de/10010499466
Saved in:
7
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
8
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
9
Exploring healthcare/health-product ecommerce satisfaction : a text mining and machine learning application
Chatterjee, Swagato
;
Goyal, Divesh
;
Prakash, Atul
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 815-825
Persistent link: https://www.econbiz.de/10012545019
Saved in:
10
How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
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