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~subject:"Kundenzufriedenheit"
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Mobilität für morgen - Wichtig...
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Subject
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Kundenzufriedenheit
Customer satisfaction
15,570
Service quality
6,547
Dienstleistungsqualität
6,356
Consumer behaviour
5,955
Relationship marketing
5,845
Beziehungsmarketing
5,793
Konsumentenverhalten
5,781
Mobilität
2,609
Mobility
2,586
mobility
1,311
customer satisfaction
1,299
Deutschland
1,154
Satisfaction
1,145
Customers
1,126
Customer service
1,095
Online-Handel
1,060
Online retailing
1,058
Arbeitszufriedenheit
1,041
Job satisfaction
1,041
Kundenservice
1,032
Germany
1,003
Qualitätsmanagement
948
Urlaubsverhalten
927
Holiday behaviour
925
Quality management
920
Electronic Commerce
855
Emotion
839
E-commerce
825
Beschwerdemanagement
798
Complaint management
796
Tourism
761
Vertrauen
759
Confidence
747
Tourismus
736
Einzelhandel
721
Retail trade
713
USA
713
Brand image
692
Markenimage
685
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Online availability
All
Undetermined
5,737
Free
2,428
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Article
11,632
Book / Working Paper
2,347
Journal
8
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Article in journal
10,777
Aufsatz in Zeitschrift
10,777
Aufsatz im Buch
800
Book section
800
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
289
Working Paper
239
Arbeitspapier
221
Thesis
195
Case study
117
Fallstudie
117
Conference paper
104
Konferenzbeitrag
104
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
50
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
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10
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9
Interview
6
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5
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5
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5
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5
Bibliografie
4
Elektronischer Datenträger
3
Research Report
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Statistik
2
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1
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English
13,072
German
904
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Wong, IpKin Anthony
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Gustafsson, Anders
18
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
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Published in...
All
Journal of retailing and consumer services
425
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,923
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
Comparative analysis of the viewpoints of
customers
, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
2
Dynamik von Kundenerwartungen im Dienstleistungsprozess : empirische Befunde eines experimentellen Designs zur Bildung und Wirkung von Erwartungen
Bruhn, Manfred
;
Richter, Mark
;
Georgi, Dominik
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
2
,
pp. 116-133
Persistent link: https://www.econbiz.de/10003318529
Saved in:
3
Analyse von Kundenerwartungen und -werten mit Hilfe der Laddering-Technik
Voss, Rödiger
- In:
Jahrbuch Marketing ... : Trendthemen und Tendenzen
(
2010/11
),
pp. 137-148
Persistent link: https://www.econbiz.de/10003950153
Saved in:
4
Integrating
customers
into industrial product innovation : lessons from extreme programming
Sandmeier, Patricia
-
2006
Persistent link: https://www.econbiz.de/10003389275
Saved in:
5
How to market to people not like you : "know it or blow it" rules for reaching diverse
customers
McDonald, Kelly
-
2011
needs and values that distinguish diverse
customers
, and reach their hearts, minds, and wallets."-- …
Persistent link: https://www.econbiz.de/10008988126
Saved in:
6
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
7
Kundenzufriedenheit
und Lebensstile : eine empirische Untersuchung im Lebensmitteleinzelhandel
Huß, Susanne
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009580210
Saved in:
8
Wirkungsmechanismen des Kundenverhaltens auf die
Kundenzufriedenheit
: eine dyadische Untersuchung der Mitarbeiter-
Kunden
-Interaktion
Ouadoudi, Youssef el
-
2013
Persistent link: https://www.econbiz.de/10010204367
Saved in:
9
Exploring the influence of
customers
' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
10
Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Mayer-Vorfelder, Matthias
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009383982
Saved in:
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