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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,460
Beziehungsmarketing
25,785
Social Web
20,876
Social web
20,845
Consumer behaviour
15,133
Konsumentenverhalten
15,092
Online-Marketing
13,279
Internet marketing
13,163
Customer satisfaction
6,188
Electronic Commerce
4,605
Service quality
4,590
Dienstleistungsqualität
4,579
E-commerce
4,375
Brand management
4,208
Markenführung
4,206
Online-Handel
3,678
Online retailing
3,669
Deutschland
3,342
Viral marketing
3,299
Virales Marketing
3,298
Germany
3,254
Marketingmanagement
3,113
Marketing management
3,084
Theorie
2,973
Theory
2,961
Markenimage
2,840
Brand image
2,835
Soziales Netzwerk
2,632
Internet
2,557
Social network
2,450
Werbewirkung
2,350
Lieferantenmanagement
2,344
Supplier relationship management
2,343
Advertising effects
2,339
Kundenintegration
2,025
Customer integration
2,024
USA
2,020
Vertrauen
1,997
United States
1,994
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Undetermined
2,909
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1,031
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Article
5,233
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906
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6
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4,923
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Sammelwerk
33
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31
Guidebook
17
Ratgeber
17
Konferenzschrift
8
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6
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6
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6
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5
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5
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4
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4
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3
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2
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2
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2
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2
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1
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1
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1
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1
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1
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English
5,785
German
361
French
1
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Han, Heesup
33
Mattila, Anna S.
26
Homburg, Christian
24
Svensson, Göran
22
Prentice, Catherine
19
Roschk, Holger
18
Jang, Soocheong
16
Gil Saura, Irene
15
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Grégoire, Yany
14
Gustafsson, Anders
14
Mittal, Vikas
14
Balaji, M. S.
13
Bilgihan, Anil
13
Sparks, Beverley
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
12
McColl-Kennedy, Janet R.
12
Rather, Raouf Ahmad
12
So, Kevin Kam Fung
12
Stock-Homburg, Ruth
12
Blut, Markus
11
Casidy, Riza
11
Evanschitzky, Heiner
11
Gelbrich, Katja
11
Keiningham, Timothy
11
Prybutok, Victor R.
11
Quach, Sara
11
Töpfer, Armin
11
Van Vaerenbergh, Yves
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Larivière, Bart
10
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
IGI Global
2
Information Resources Management Association
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
Academy of Marketing
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
283
International journal of hospitality management
177
Journal of business research : JBR
175
The journal of services marketing
122
Journal of hospitality marketing & management
86
The service industries journal
74
Journal of travel and tourism marketing
67
International journal of contemporary hospitality management
65
Tourism management : research, policies, practice
63
Service business
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service research : JSR
53
Cogent business & management
50
Journal of service management
48
Services marketing quarterly
46
Asia Pacific journal of marketing and logistics
44
Journal of strategic marketing
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of the Academy of Marketing Science
39
The TQM journal : the international review of organizational improvement
37
The journal of business & industrial marketing
37
Psychology & marketing
36
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
33
International journal of electronic marketing and retailing : IJEMR
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
European journal of marketing : EJM
31
Journal of hospitality and tourism insights
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
30
Journal of service research
29
International journal of quality and service sciences
27
Journal of air transport management
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of service theory and practice
26
Total quality management & business excellence
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of marketing
24
Tourism management perspectives : TMP
24
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Source
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ECONIS (ZBW)
6,136
EconStor
5
OLC EcoSci
4
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1
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
2
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
5
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
6
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
7
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
8
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
9
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
10
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
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