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Kundenzufriedenheit
Consumer behaviour
83,925
Konsumentenverhalten
81,476
Theorie
9,590
Theory
9,411
Relationship marketing
9,164
Beziehungsmarketing
9,133
Brand management
7,619
Markenführung
7,579
Brand image
6,768
Markenimage
6,727
Customer satisfaction
5,765
Online-Handel
5,695
Online retailing
5,684
USA
4,888
Social Web
4,860
Social web
4,858
United States
4,640
Online-Marketing
4,569
Internet marketing
4,558
Service quality
4,465
Dienstleistungsqualität
4,420
Brand
4,368
Deutschland
4,366
Markenartikel
4,357
Einzelhandel
4,198
Retail trade
4,158
Meta-analysis
4,064
Germany
4,055
Meta-Analyse
3,731
Werbewirkung
3,683
Electronic Commerce
3,660
Advertising effects
3,644
Verbraucherverhalten
3,589
E-commerce
3,554
Experiment
3,549
Emotion
3,320
Advertising
3,067
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2,987
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2,931
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3,042
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968
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4
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4,823
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70
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40
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5,496
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112
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2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Blut, Markus
11
Ladeira, Wagner Junior
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Roschk, Holger
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Santini, Fernando de Oliveira
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
325
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
42
Journal of strategic marketing
41
Service business
41
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
28
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
23
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ECONIS (ZBW)
5,602
EconStor
6
OLC EcoSci
1
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date (oldest first)
1
The effect of cultural and psychological characteristics on the purchase behavior and satisfaction of electric vehicles : a comparative study of US and China
Song, Mee Ryoung
;
Chu, Wujin
;
Im, Meeja
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 345-364
Persistent link: https://www.econbiz.de/10012808036
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
3
Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis
Najjar, Hechmi
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 182-202
Persistent link: https://www.econbiz.de/10012258654
Saved in:
4
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
5
Pleasant ambient scents : a meta-analysis of customer responses and situational contingencies
Roschk, Holger
;
Hosseinpour, Masoumeh
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 125-145
Persistent link: https://www.econbiz.de/10012176465
Saved in:
6
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
7
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
8
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
Examining the impact of service quality : a meta-analysis of empirical evidence
Carrillat, François A.
;
Jaramillo, Fernando
;
Mulki, Jay P.
- In:
Journal of marketing theory and practice
17
(
2009
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003827786
Saved in:
10
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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