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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,935
Konsumentenverhalten
80,455
Social Web
20,592
Social web
20,561
Online-Marketing
13,142
Internet marketing
13,026
Relationship marketing
10,367
Beziehungsmarketing
10,341
Theorie
9,743
Theory
9,574
Brand management
8,544
Markenführung
8,505
Brand image
7,083
Markenimage
7,051
Online-Handel
6,640
Online retailing
6,626
Customer satisfaction
6,022
Electronic Commerce
5,797
USA
5,589
E-commerce
5,521
United States
5,343
Deutschland
4,961
Viral marketing
4,875
Virales Marketing
4,855
Werbewirkung
4,735
Advertising effects
4,688
Germany
4,646
Service quality
4,622
Dienstleistungsqualität
4,578
Brand
4,498
Markenartikel
4,487
Einzelhandel
4,302
Retail trade
4,260
Advertising
4,077
Werbung
4,007
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3,786
Marketing management
3,762
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3,644
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3,589
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992
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5,168
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690
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4
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5,017
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48
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16
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5,745
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116
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2
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Law, Chun Hung Roberts
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Hsu, Maxwell K.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Roschk, Holger
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Román, Sergio
9
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Springer Fachmedien Wiesbaden
3
Erasmus Research Institute of Management
2
IGI Global
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
326
International journal of hospitality management
200
Journal of business research : JBR
161
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
86
Cogent business & management
74
Services marketing quarterly
62
Tourism management : research, policies, practice
61
The service industries journal
55
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
45
International journal of electronic marketing and retailing : IJEMR
44
Journal of strategic marketing
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
39
Journal of service management
38
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
28
Journal of internet commerce
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of retailing
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
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Source
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ECONIS (ZBW)
5,855
EconStor
6
OLC EcoSci
1
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1
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1
The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions
Ballantine, Paul W.
;
Yeung, Cara Au
- In:
Marketing intelligence & planning
33
(
2015
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10011381546
Saved in:
2
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
3
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
Virtual atmosphere : the effect of pleasure, arousal, and delight on word-of-mouth
Loureiro, Sandra Maria Correia
;
Ribeiro, Lara
- In:
Journal of promotion management : JPM
20
(
2014
)
4
,
pp. 452-469
Persistent link: https://www.econbiz.de/10010489058
Saved in:
6
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
7
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
8
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
Saved in:
9
How do you feel about crowding at destinations? : an exploration based on user-generated content
Liang, Sai
;
Li, Chunxiao
;
Li, Hui
;
Cheng, Hongbo
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012588628
Saved in:
10
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
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