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An integrated model of corporate brand experience and customer value co-creation behaviour

Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158

Persistent link: https://www.econbiz.de/10011552612

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Students’ perceived value in higher education institutions : investigating the role of antecedents and context

Iskandar, Ahmad Syarief; Wirawan, Hillman; Salam, Rudi - In: Cogent business & management 11 (2024) 1, pp. 1-23

Students in higher education institutions (HEIs) develop perceived value related to their academic services. While many studies have suggested some antecedents of perceived values, the interactions between fairness, quality of services, and the context in which the service occurs still received...

Persistent link: https://www.econbiz.de/10014533255

A Study on Customer’s Satisfaction towards Brands of Select Fast Moving Consumer Goods

Chakraborty, Subhadeep - 2020

The demand for fast-moving consumer goods (FMCG) is increasing day by day. Today we are witnessing a lot of brands of FMCG products in the Indian market. But the question is how much these brands are satisfying the customers' needs in the Indian market. Keeping this point in view, the paper...

Persistent link: https://www.econbiz.de/10012840416

Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust

Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134

Persistent link: https://www.econbiz.de/10012798183

Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19

Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106

Persistent link: https://www.econbiz.de/10012483665

Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic

Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459

Persistent link: https://www.econbiz.de/10014322001

The effect of a partnership franchising model on consumer satisfaction for a large German cooperative retail chain before and during the COVID-19 pandemic

Bachmann, Severin; Reichel, Richard; Wrede, Matthias - In: Zeitschrift für das gesamte Genossenschaftswesen : ZfgG 73 (2023) 2, pp. 105-130

Persistent link: https://www.econbiz.de/10014371781

Factors affecting relationship marketing in creating customer loyalty in the hospital services business

Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108

Persistent link: https://www.econbiz.de/10012106926

Customer empowerment and engagement behaviours influencing value for FinTech customers : an empirical study from India

Kini, Archana Nayak; Basri, Savitha - In: Organizations and markets in emerging economies 14 (2023) 1/27, pp. 83-109

The article aims to study the impact of consumer empowerment on customer engagement behaviours (CEBs) and their effect on customer value in the FinTech industry of India. A cross-sectional analytical study was carried out to collect data from 380 Indian FinTech app users using a survey...

Persistent link: https://www.econbiz.de/10014534670

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