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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Relationship marketing
26,443
Beziehungsmarketing
25,768
Theorie
15,920
Theory
15,594
Risk aversion
9,157
Risikoaversion
8,957
Brand management
8,239
Markenführung
8,196
Customer satisfaction
8,135
Brand image
7,087
Markenimage
7,043
USA
6,292
Service quality
6,291
Deutschland
6,265
Dienstleistungsqualität
6,239
Online-Handel
6,045
Online retailing
6,030
United States
6,022
Germany
5,889
Social Web
5,847
Social web
5,844
Online-Marketing
5,283
Internet marketing
5,259
Experiment
5,191
Einzelhandel
4,671
Electronic Commerce
4,632
Retail trade
4,626
Brand
4,510
Markenartikel
4,499
E-commerce
4,483
Glücksspiel
4,416
Gambling
4,401
Marketingmanagement
3,931
Marketing management
3,915
Werbewirkung
3,731
Advertising effects
3,690
Emotion
3,599
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Online availability
All
Undetermined
3,807
Free
1,354
Type of publication
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Article
6,775
Book / Working Paper
1,157
Journal
7
Type of publication (narrower categories)
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Article in journal
6,435
Aufsatz in Zeitschrift
6,435
Aufsatz im Buch
311
Book section
311
Hochschulschrift
148
Graue Literatur
131
Non-commercial literature
131
Thesis
110
Working Paper
93
Arbeitspapier
86
Conference paper
56
Konferenzbeitrag
56
Case study
32
Fallstudie
32
Aufsatzsammlung
31
Collection of articles of several authors
31
Sammelwerk
31
Ratgeber
18
Guidebook
16
Konferenzschrift
10
Collection of articles written by one author
6
Lehrbuch
6
Reprint
6
Sammlung
6
Textbook
5
Handbook
4
Handbuch
4
Conference proceedings
3
Bibliografie
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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1
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1
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English
7,540
German
398
French
2
Italian
1
Author
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Han, Heesup
64
Mattila, Anna S.
30
Homburg, Christian
24
Prentice, Catherine
24
Svensson, Göran
22
Wong, IpKin Anthony
22
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Gustafsson, Anders
16
Mittal, Vikas
16
Roschk, Holger
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Söderlund, Magnus
13
Blut, Markus
12
Bruhn, Manfred
12
Keiningham, Timothy
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Huber, Frank
11
Liu, Chih-Hsing
11
Park, Jungkun
11
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Springer Fachmedien Wiesbaden
7
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
367
International journal of hospitality management
250
Journal of business research : JBR
194
The journal of services marketing
147
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
107
International journal of contemporary hospitality management
97
Tourism management : research, policies, practice
86
The service industries journal
85
Cogent business & management
82
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Service business
61
Asia Pacific journal of marketing and logistics
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service research : JSR
57
Psychology & marketing
57
Journal of service management
54
Journal of strategic marketing
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of electronic marketing and retailing : IJEMR
45
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
42
Journal of the Academy of Marketing Science
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
The international review of retail, distribution and consumer research
37
The journal of business & industrial marketing
37
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
International journal of quality and service sciences
34
International journal of services, economics and management
34
Total quality management & business excellence
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of hospitality and tourism insights
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
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ECONIS (ZBW)
7,924
EconStor
10
OLC EcoSci
5
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1
Social casinos : winning isn't everything
Barsky, Jonathan
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 71-85
Persistent link: https://www.econbiz.de/10012654041
Saved in:
2
Multilevel environment induced impulsive
gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
3
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
4
Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony
;
Wu, JiaYi Seven
- In:
International journal of hospitality management
35
(
2013
),
pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
Saved in:
5
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
6
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive
gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
9
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
10
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
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