Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

This paper analyzes the determinants of start-up satisfaction of nascent entrepreneurs. Using a large sample of nascent entrepreneurs in Germany, we identify a group of nascent entrepreneurs that “cannot get satisfaction” with their start-up, not because their start-up fails to deliver...