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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector
Kanyurhi, Eddy Balemba; Akonkwa, Déogratias Bugandwa Mungu - In: International journal of bank marketing 42 (2024) 6, pp. 1178-1211
Persistent link: https://www.econbiz.de/10015057270
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Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner; Silva, Marinalva Barros da; … - In: Journal of relationship marketing : innovations and … 21 (2022) 1, pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
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How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen; Shum, Cass; Min, Hyounae; Ding, Ye - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Wang, Chen-Ya; … - In: Journal of retailing and consumer services 45 (2018), pp. 120-131
Persistent link: https://www.econbiz.de/10011929912