//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Enhancing digital advertising...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
31
Konsumentenverhalten
30
Relationship marketing
21
Beziehungsmarketing
18
Service quality
16
Innovation
13
Dienstleistungsqualität
12
Customer satisfaction
9
Dienstleistungssektor
9
Service industry
9
Social Web
9
Social web
9
marketing
9
Customer integration
7
Customer service
7
Innovation management
7
Innovationsmanagement
7
Kundenintegration
7
Virtual reality
7
Lieferantenmanagement
6
Supplier relationship management
6
Virtuelle Realität
6
Internet marketing
5
Online-Marketing
5
Advertising
4
Artificial intelligence
4
Augmented reality
4
Betriebliche Wertschöpfung
4
Customer value
4
E-commerce
4
Electronic Commerce
4
Kundenservice
4
Kundenwert
4
Netherlands
4
New product development
4
Niederlande
4
Online retailing
4
Online-Handel
4
Produktentwicklung
4
more ...
less ...
Online availability
All
Undetermined
5
Free
2
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Wetzels, Martin
5
Mahr, Dominik
3
Odekerken-Schröder, Gaby
3
Ruyter, Ko de
2
Becker, Marc
1
Beuningen, Jacqueline van
1
Carlson, Jamie
1
Ciuchita, Robert
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Klaus, Philipp
1
Mathies, Christine
1
Mennens, Kars
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Rahman, Syed Mahmudur
1
Schnurr, Benedikt
1
Steins, Mark
1
Wetzels, Ruud W. H.
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
2
International journal of electronic commerce : IJEC
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Service business
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
The conditional enjoyment-enhancing effect of shipping box aesthetics
Schnurr, Benedikt
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305268
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
8
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->