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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.; Boyer, Kenneth K.; Hult, G. Tomas M. - In: Direct marketing : an international journal 1 (2007) 2, pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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Cross-national differences in consumer satisfaction : mobile services in emerging and developed markets
Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Journal of international marketing 23 (2015) 2, pp. 1-24
Persistent link: https://www.econbiz.de/10011292300
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Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.; Hult, G. Tomas M.; Mithas, Sunil - In: Journal of marketing 84 (2020) 5, pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
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Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
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An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
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Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.; Sharma, Pratyush Nidhi; Morgeson, … - In: Journal of retailing 95 (2019) 1, pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
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Do managers know what their customers think and why?
Hult, G. Tomas M.; Morgeson, Forrest V., III.; Morgan, … - In: Journal of the Academy of Marketing Science 45 (2017) 1, pp. 37-54
Persistent link: https://www.econbiz.de/10011637149
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Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Public management review 24 (2022) 12, pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191