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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
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Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
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Exploring consumer-brand relationship quality and identification : qualitative evidence from cosmetics brands
Papista, Erifili; Dimitriadis, Sergios - In: Qualitative market research : an international journal 15 (2012) 1, pp. 33-56
Persistent link: https://www.econbiz.de/10009503728
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Integrating relationship quality and consumer-brand identification in building brand relationships : proposition of a conceptual model
Dimitriadis, Sergios; Papista, Erifili - In: The marketing review 10 (2010) 4, pp. 385-401
Persistent link: https://www.econbiz.de/10008760552
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Internal-market orientation : a misconceived aspect of marketing theory
Gounaris, Spiros; Vassilikopoulou, Aikaterini; … - In: European journal of marketing : EJM 44 (2010) 11/12, pp. 1667-1699
Persistent link: https://www.econbiz.de/10008773207
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Person-place congruency in the internet banking context
Gounaris, Spiros; Koritos, Christos; Vassilikopoulou, … - In: Journal of business research : JBR 63 (2010) 9/10, pp. 943-949
Persistent link: https://www.econbiz.de/10008652173
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The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
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How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis; Gounaris, Spiros; Rizomyliotis, … - In: Journal of strategic marketing 22 (2014) 6, pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787