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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Qualitätsmanagement
16,464
Quality management
14,535
Service quality
2,571
Dienstleistungsqualität
2,563
Theorie
1,784
Theory
1,779
Product quality
1,628
Produktqualität
1,626
Deutschland
1,467
Germany
1,328
Prozessmanagement
1,166
Standardisierung
1,104
Standardization
1,102
Business process management
1,068
Lieferkette
960
Supply chain
960
Customer satisfaction
900
Manufacturing industries
844
Industrie
826
Lean Management
787
USA
765
Lean management
761
Unternehmenserfolg
751
Total quality management
746
Firm performance
740
United States
720
Performance measurement
674
Krankenhaus
666
Performance-Messung
658
Lean production
648
Lean Production
645
Hospital
605
Relationship marketing
591
Beziehungsmarketing
590
Innovation
577
Gesundheitswesen
533
Health care
517
SME
513
Gesundheitsversorgung
510
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Online availability
All
Undetermined
361
Free
117
Type of publication
All
Article
793
Book / Working Paper
84
Type of publication (narrower categories)
All
Article in journal
758
Aufsatz in Zeitschrift
758
Aufsatz im Buch
29
Book section
29
Hochschulschrift
16
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
Forschungsbericht
1
Norm
1
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Language
All
English
830
German
47
Author
All
Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
4
Albuquerque, André Philippi Gonzaga de
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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Source
All
ECONIS (ZBW)
877
Showing
1
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10
of
877
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date (oldest first)
1
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
3
Business excellence initiative success prediction model based on logistic regression and artificial neural network
Mishra, Nandkumar
;
Rane, Santosh B.
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 132-166
Persistent link: https://www.econbiz.de/10012648728
Saved in:
4
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
5
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
6
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
7
The effects of total quality management on customer service management in the Nigerian banking industry : an empirical analysis
Awolusi, Olawumi Dele
- In:
International journal of management and network …
3
(
2013
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10009788141
Saved in:
8
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
9
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
10
It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.
;
Nwabueze, Uche
- In:
Verslo ir teisės aktualijos : mokslo darbai
8
(
2013
),
pp. 153-164
Persistent link: https://www.econbiz.de/10011298236
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