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Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni - In: Journal of air transport management 42 (2015), pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
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An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing; He, Zhen - In: International journal of production research 59 (2021) 6, pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
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Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl; Attari, Mahdi Yousefi Nejad; … - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
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A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)
Vaziri, Jalil; Beheshtinia, Mohammad Ali - In: Management decision : MD 54 (2016) 8, pp. 2035-2062
Persistent link: https://www.econbiz.de/10011593505
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Integrating fuzzy theory into Kano model for classification of service quality elements : a case study of machinery industry in China
Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1661-1675
Purpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers' psychology of vagueness and uncertainties than traditional Kano...
Persistent link: https://www.econbiz.de/10011916038
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Service quality improvement strategies for liner-carrier-based global logistics companies
Yang, Yi-Chih; Sung, Chi-Yu - In: International journal of shipping and transport … 8 (2016) 4, pp. 456-487
Persistent link: https://www.econbiz.de/10011617802
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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
Tadic, Danijela; Aleksic, Aleksandar; Mimovic, Predrag; … - In: Total quality management & business excellence : an … 29 (2018) 11, pp. 1342-1361
Persistent link: https://www.econbiz.de/10011918984
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Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
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Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí; Isaksson, Ove - In: International journal of production research 55 (2017) 7/8, pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588