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CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los; Vega Vázquez, … - In: Service business 9 (2015) 4, pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
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Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
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Sales process as a service (SPAS) : development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)
Ledinger, Stefan - In: Naše gospodarstvo : NG 68 (2022) 4, pp. 28-42
The association between selling orientation and customer orientation and sales success has been a matter of intensive research since the publication of the selling orientation-customer orientation (SOCO) score in the early 1980's. However, which attitudes predispose salespeople for high...
Persistent link: https://www.econbiz.de/10014246502
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Electronic networks and relationship marketing : qualitative evidence from Jordanian travel agencies
Al-Weshah, Ghazi A.; Alnsour, Muhammed S.; Al-Hyari, Khalil - In: Journal of relationship marketing : innovations & … 12 (2013) 4, pp. 261-279
Persistent link: https://www.econbiz.de/10010244781
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Strategic alignment leverage between hotels and companies : the buyer-supplier relationship perspective
Ku, Edward C. S.; Wu, Wu-chung; Lin, Ann-ren - In: International journal of hospitality management 30 (2011) 3, pp. 735-745
Persistent link: https://www.econbiz.de/10009130526
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Hotels and online travel agencies : power or trust for a competitive long-term relationship
Iazzi, Antonio; Trio, Oronzo; Gravili, Silvia - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 115-126
Persistent link: https://www.econbiz.de/10011745949
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Erfolgsfaktoren im Geschäftsreisemarkt : Kundenerwartungen von kleinen und mittleren Unternehmen
Baake, Jan Wolf; Brunswig, Susanne - In: Fokus Mittelstand : Einzelaspekte der Mittelstandsforschung, (pp. 267-285). 2003
Persistent link: https://www.econbiz.de/10001741412
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Attitudinal loyalty and trust in entrepreneurship : building new relationships
Prause, Gunnar; Mendez, Marcelo Mendez; Garcia-Agreda, … - In: International entrepreneurship and management journal 9 (2013) 4, pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
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Exploring the determinants of e-loyalty among travel agencies
Huang, Leo - In: The service industries journal 28 (2008) 1/2, pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
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Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926