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~subject:"Lieferantenmanagement"
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Lieferantenmanagement
Relationship marketing
26,444
Beziehungsmarketing
25,768
Service quality
21,815
Dienstleistungsqualität
21,064
Consumer behaviour
11,605
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Germany
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Qualitätsmanagement
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Quality management
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2,536
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2,522
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2,516
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2,496
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2,410
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2,247
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2,188
E-commerce
2,135
Brand image
2,064
Markenimage
2,057
Marketingmanagement
1,988
Krankenhaus
1,979
Marketing management
1,978
Hospital
1,961
Customer service
1,838
Kundenservice
1,771
Online-Handel
1,764
Online retailing
1,757
Online-Marketing
1,728
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Svensson, Göran
24
Homburg, Christian
17
Bruhn, Manfred
16
Kleinaltenkamp, Michael
12
Naudé, Peter
12
Ahlert, Dieter
11
Mostert, Pierre
9
Eggert, Andreas
8
Grönroos, Christian
8
Ivens, Björn Sven
8
La Rocca, Antonella
8
Mysen, Tore
8
Scheer, Lisa K.
8
Stock-Homburg, Ruth
8
Casidy, Riza
7
Friend, Scott B.
7
Gil Saura, Irene
7
Helmke, Stefan
7
Henneberg, Stephan
7
Keränen, Joona
7
Palmatier, Robert W.
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Sharma, Piyush
7
Ulaga, Wolfgang
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Aykol, Bilge
6
Edvardsson, Bo
6
Folse, Judith Anne Garretson
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Hennig-Thurau, Thorsten
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Høgevold, Nils M.
6
Jacob, Frank
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Kowalkowski, Christian
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Mangus, Stephanie M.
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Mpinganjira, Mercy
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Nyadzayo, Munyaradzi W.
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Paulssen, Marcel
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Reinartz, Werner J.
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Sheth, Jagdish N.
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Snehota, Ivan
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Swoboda, Bernhard
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Thaichon, Park
6
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Fördergesellschaft Marketing an der Universität Augsburg
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Bundesvereinigung Logistik
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OECD
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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AMACOM
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Cranfield School of Management
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Deutsche Gesellschaft für Logistik
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Deutscher Industrie- und Handelskammertag
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Deutscher Logistik-Kongress <17, 2000, Berlin>
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Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
ESCP-EAP European School of Management
1
Erich-Schmidt-Verlag
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IGI Global
1
INSEAD
1
IT Service Management Forum Deutschland
1
Kassel University Press GmbH
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
1
QUIS <11, 2009, Wolfsburg>
1
Shaker Verlag
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Springer Fachmedien Wiesbaden
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Svenska Handelshögskolan <Helsinki>
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SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Universität Bamberg <1979-1988>
1
Universität Rostock
1
Universität St. Gallen
1
Universität St. Gallen / Institut für Marketing und Handel
1
Wirtschaftsjunioren Hamburg
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Industrial marketing management : the international journal for industrial and high-tech firms
229
The journal of business & industrial marketing
127
Journal of business research : JBR
85
Journal of business-to-business marketing
40
Journal of the Academy of Marketing Science
25
Journal of marketing
22
Journal of strategic marketing
21
The journal of services marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
SpringerLink / Bücher
20
Gabler Edition Wissenschaft
18
International journal of production economics
17
Springer eBook Collection / Business and Economics
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of retailing and consumer services
14
Service business
14
The service industries journal
14
International journal of procurement management
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Journal of personal selling & sales management : JPSSM
11
Journal of service research : JSR
11
Services marketing quarterly
11
The international journal of logistics management
11
Marketing intelligence & planning
10
International journal of hospitality management
9
Journal of purchasing and supply management
9
Neue betriebswirtschaftliche Forschung : Nbf
9
European journal of marketing : EJM
8
Interaktionen im Dienstleistungsbereich
8
International journal of production research
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
European management journal
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of integrated supply management : IJISM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
The journal of personal selling & sales management : JPSSM
7
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ECONIS (ZBW)
2,410
EconStor
2
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1
Exploring the role of negative emotions on customer's intention to complain
Choraria, Sepna
- In:
Vision : the journal of business perspective
17
(
2013
)
3
,
pp. 201-211
Persistent link: https://www.econbiz.de/10010357662
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
5
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
6
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
7
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
8
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
9
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
10
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
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