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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
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Does knowledge base compatibility help or hurt knowledge sharing between suppliers in coopetition? : the role of customer participation
Ho, Hillbun; Ganesan, Shankar - In: Journal of marketing 77 (2013) 6, pp. 91-107
Persistent link: https://www.econbiz.de/10010203356
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc - In: The journal of services marketing 30 (2016) 2, pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
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Lightening the dark side of customer participation : the mitigating role of relationship performance in business-to-business project contexts
Hurtak, Stefan; Kashyap, Vishal; Ehret, Michael - In: Journal of business research : JBR 140 (2022), pp. 220-231
Persistent link: https://www.econbiz.de/10013040733
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The effects of platform governance mechanisms on customer participation in supplier new product development
Wei, Ruiqi; Wang, Xinchun; Chang, Yu - In: Journal of business research : JBR 137 (2021), pp. 475-487
Persistent link: https://www.econbiz.de/10012665786
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How does green innovation affect supplier-customer relationships? : a study on customer and relationship contingencies
Wang, Xinchun; Zhao, Yanhui; Hou, Limin - In: Industrial marketing management : the international … 90 (2020), pp. 170-180
Persistent link: https://www.econbiz.de/10012322022
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Project customization and the supplier revenue-cost dilemmas : the critical roles of supplier-customer coordination
Wang, Yonggui; Lee, Jongkuk; Fang, Eric; Ma, Shuang - In: Journal of marketing 81 (2017) 1, pp. 136-154
Persistent link: https://www.econbiz.de/10011636891
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The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo; Rho, Taeseok - In: Journal of global scholars of marketing science : … 31 (2021) 1, pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
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Effects of psychological variables on the relationship between customer participation behavior and repurchase intention : customer tolerance and relationship commitment
Kim, Soo-Jeong; Hyun, Byung-Hwan - In: Economies : open access journal 10 (2022) 12, pp. 1-17
The inseparability of the production and consumption of services without quality control makes it difficult to fully meet the diverse needs of customers. Despite a company's continuous efforts to satisfy customers with perceived quality aimed at service success, if the customers' expectations...
Persistent link: https://www.econbiz.de/10013499845