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Business-to-business value co-creation : suppliers' perspective of essential information systems capabilities

Sore, Sariseelia; Saunila, Minna; Ukko, Juhani; … - In: Journal of creating value 9 (2023) 1, pp. 81-106

Persistent link: https://www.econbiz.de/10014581529

Dynamics of value propositions : insights from service-dominant logic

Kowalkowski, Christian - In: European journal of marketing : EJM 45 (2011) 1/2, pp. 277-294

Persistent link: https://www.econbiz.de/10009007580

A4A relationships

Polese, Francesco; Pels, Jaqueline; Tronvoll, Bård; … - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 1040-1056

Persistent link: https://www.econbiz.de/10011797949

Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry

Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462

Persistent link: https://www.econbiz.de/10011491056

CASE : managing customer relationship gaps at SKF

Nordin, Fredrik; Brozovic, Danilo; Kowalkowski, Christian; … - In: Journal of business market management : JBM 8 (2015) 2, pp. 455-463

This teaching case study focuses on SKF, a leading supplier of products, services and solutions. It consists of an overview of the company and then a narrative concentrating on the sudden loss of a large customer relationship. Moreover, it explores how central individuals devise various...

Persistent link: https://www.econbiz.de/10011379461

Customer-focused and service-focused orientation in organizational structures

Gebauer, Heiko; Kowalkowski, Christian - In: The journal of business & industrial marketing 27 (2012) 7, pp. 527-537

Persistent link: https://www.econbiz.de/10009672503

A reconceptualization of manufacturers' service strategies

Raddats, Chris; Kowalkowski, Christian - In: Journal of business-to-business marketing 21 (2014) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10010343529

Editorial: Service innovation in business-to-business firms

Kindström, Daniel; Kowalkowski, Christian - In: The journal of business & industrial marketing 29 (2014) 2, pp. 93-95

Persistent link: https://www.econbiz.de/10010248167

Negative critical waves in business relationships : an extension of the critical incident perspective

Edvardsson, Bo; Kowalkowski, Christian; Strandvik, Tore; … - In: The journal of business & industrial marketing 29 (2014) 4, pp. 284-294

Persistent link: https://www.econbiz.de/10010382830

Traceability in luxury : harnessing B2B relationships to enhance ethical practices in the luxury industry

Holmqvist, Jonas; Kowalkowski, Christian - In: Industrial marketing management : the international … 111 (2023), pp. 257-267

Persistent link: https://www.econbiz.de/10014369270