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Identifying solutions for adding service value to international port logistics centers in Taiwan
Yang, Wen-shyan; Liang, Gin-shuh; Ding, Ji-feng - In: Maritime economics & logistics : a quarterly scientific … 15 (2013) 4, pp. 395-415
Persistent link: https://www.econbiz.de/10010198724
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Prioritizing critical success factors for sustainable service quality management by logistics service providers
Gupta, Anchal; Singh, Rajesh K.; Suri, Pradeep Kumar - In: Vision : the journal of business perspective 22 (2018) 3, pp. 295-305
Persistent link: https://www.econbiz.de/10011920227
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Service quality improvement strategies for liner-carrier-based global logistics companies
Yang, Yi-Chih; Sung, Chi-Yu - In: International journal of shipping and transport … 8 (2016) 4, pp. 456-487
Persistent link: https://www.econbiz.de/10011617802
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Opportunities and challenges of crowd logistics on the last mile for courier, express and parcel service providers : a literature review
Gläser, Sina; Jahnke, Hermann; Strassheim, Nikolas - In: International journal of logistics : research and … 26 (2023) 8, pp. 1006-1034
Persistent link: https://www.econbiz.de/10014322185
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The prioritisation of service dimensions in logistics centres : a fuzzy quality function deployment methodology
Ceren, Altuntaş Vural; Tuna, Okan - In: International journal of logistics : research and … 19 (2016) 3, pp. 159-180
Persistent link: https://www.econbiz.de/10011564525
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Prioritizing best practices for logistics service providers
Gupta, Anchal; Singh, Rajesh K.; Suri, P. K. - In: Transforming organizations through flexible systems …, (pp. 257-275). 2020
Persistent link: https://www.econbiz.de/10012127730
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An integrated fuzzy Delphi-AHP-TOPSIS with an application to logistics service quality evaluation using a multistakeholder multiperspective approach
Awasthi, Anjali; Mukthar, Hassan - In: Fuzzy analytic hierarchy process, (pp. 161-179). 2018
Persistent link: https://www.econbiz.de/10011744351
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...
Persistent link: https://www.econbiz.de/10012661386
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Logistics service provider performance evaluation based on different perceptions in the reverse supply chain
Vasconcelos, Tarsila Rani Soares de; Fontana, Marcele Elisa - In: International journal of logistics systems and … 45 (2023) 1, pp. 67-87
Persistent link: https://www.econbiz.de/10014318053
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Research on fresh meat cold chain logistics service quality model based on suplly chain
Guochen, Wei; Xiaochun, Chen; Cai, Liu - In: Journal of investment and management : JIM 5 (2016) 3, pp. 17-24
Persistent link: https://www.econbiz.de/10011593789