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Quality management framework for public management decision making
Yu, Billy T. W.; To, W. M.; Lee, Peter K. C. - In: Management decision : MD 50 (2012) 3, pp. 420-438
Persistent link: https://www.econbiz.de/10009546832
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ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
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The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.; To, W. M. - In: International journal of hospitality management 33 (2013), pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
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The effect of consumer perceived service quality on consumer satisfaction in Macao's telecommunications industry
Tang, M. N. F.; To, Wai Ming - 2015
Persistent link: https://www.econbiz.de/10011948236
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Importance-performance analysis for public management decision making : an empirical study of China's Macao special administrative region
Lai, Linda S. L.; To, W. M. - In: Management decision : MD 48 (2010) 1/2, pp. 277-295
Persistent link: https://www.econbiz.de/10003976509
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Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.; To, W. M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
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How does customer motivational orientation affect satisfaction?
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of financial services marketing : JFSM 17 (2012/13) 2, pp. 135-147
Persistent link: https://www.econbiz.de/10009681460