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Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
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Problem gamblers' harsh gaze on casino services
Prentice, Catherine; Woodside, Arch G. - In: Psychology & marketing 30 (2013) 12, pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91
Persistent link: https://www.econbiz.de/10010388587