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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K.; Gupta, Praveen - 2008 - 1. print.
Persistent link: https://www.econbiz.de/10003681704
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Integrierte Managementsysteme : Konzepte, Werkzeuge, Erfahrungen
Schwendt, Stefanie (ed.); Funck, Dirk (contributor) - 2002
Persistent link: https://www.econbiz.de/10001615526
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Betriebliches Qualitätsmanagement ; 1
Wicher, Hans (ed.) - 1995
Persistent link: https://www.econbiz.de/10000912942
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit - 1996 - 1. print.
Persistent link: https://www.econbiz.de/10004309746
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Total Quality Management and Service Quality : An Exploratory Study of Management Practices and Barriers in Service Industries
Talib, Faisal; Rahman, Zillur; Siddiqui, Jamshed; … - 2016
During the last two decades, the level of total quality management (TQM) awareness has considerably increased in the service industries. With the ever-increasing customer demand, the global competition service industries are forced to re-think to improve their TQM practices and overcome the...
Persistent link: https://www.econbiz.de/10014035288
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Dienstleistungsmanagement : Strategien und Ansatzpunkte zur Schaffung von Servicequalität
Lehmann, Axel Peter - 1995 - 2., neubearb. Aufl.
Persistent link: https://www.econbiz.de/10013437810
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Enabling management control systems in a service organisation : an exploratory case study
Jagoda, Kalinga; Wang, Ruoyi; Kurji, Rafik - In: International journal of accounting and finance 11 (2022) 2, pp. 115-131
Persistent link: https://www.econbiz.de/10014306706
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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...
Persistent link: https://www.econbiz.de/10014583364