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An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
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Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José; Herrera, Roberto; … - In: International journal of productivity and quality … 35 (2022) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study
Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18
Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...
Persistent link: https://www.econbiz.de/10012126991
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi; Weng, Shao-Jen; Pan, Ruei-Bin; Kim, Seung-Hwan - In: International journal of services, economics and management 11 (2020) 1, pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
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Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash - In: International journal of productivity and quality … 21 (2017) 1, pp. 129-141
Persistent link: https://www.econbiz.de/10011748585