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Measuring e-service quality : a review of literature

Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10012503465

Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context

Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244

Persistent link: https://www.econbiz.de/10012179176

Developing a measurement scale for event image

Deng, Claire Qian; Li, Mimi; Shen, Han - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 245-270

Persistent link: https://www.econbiz.de/10011282976

Cosmopolitanism : concept and measurement

Saran, Anshu; Kalliny, Morris - In: Journal of global marketing 25 (2012) 5, pp. 282-291

Persistent link: https://www.econbiz.de/10009756663

Measuring airport service quality : a multidimensional approach

Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93

Persistent link: https://www.econbiz.de/10011546120

Measuring empowerment : developing and validating the resident empowerment through tourism scale (RETS)

Boley, B. Bynum; McGehee, Nancy Gard - In: Tourism management : research, policies, practice 45 (2014), pp. 85-94

Persistent link: https://www.econbiz.de/10010406256

Algorithms and R codes for the analysis of reliability and unidimensionality of measurement scales : application to total quality management practices

Muñoz, Juan F.; Herzallah, Ahmad M.; … - In: International journal of operations and quantitative … 20 (2014) 2, pp. 85-110

Persistent link: https://www.econbiz.de/10010428135

Evaluation of quality in different electronic services : a multigroup analysis

Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: The international journal of management science and … (2015) 15, pp. 5-27

Most of articles that have recently appeared studying electronic service quality propose scales that are focused on measuring the quality of a particular service. However, could these scales be applied to measure the quality of other online services? In this situation, the main purpose of this...

Persistent link: https://www.econbiz.de/10010503616

The development and validation of human capital measurement model using factor analysis, case study : Agriculture Bank

Mojallal, Zahra; Owlia, Mohammad Saleh; Roshani, Kosar - In: International journal of learning and intellectual capital 17 (2020) 4, pp. 346-366

Persistent link: https://www.econbiz.de/10012513329

A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India

Gupta, Minakshi; Bhatt, Kedar - In: International journal of business information systems : … 38 (2021) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012695115