Narrow search
Showing 1 - 10 of 3,126
Cover Image
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Cover Image
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Cover Image
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Cover Image
Promoting hotel employees' work engagement and its service outcomes : the critical role of intrinsic motivation
Grobelna, Aleksandra; Wyszkowska-Wróbel, Ewa - In: International journal of management and economics 59 (2023) 3, pp. 264-274
The purpose of this article is to investigate the relationship between intrinsic job-related motivators and hotel employees' work engagement and to examine how it may correlate with important employees' outcomes, such as the prescribed-role and extra-role customer service. The literature review...
Persistent link: https://www.econbiz.de/10014444716
Cover Image
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee; Lotz, Sherry - In: The journal of consumer marketing 33 (2016) 7, pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Cover Image
Assessing chinese hotel employee’s motivation and involvement in the context of applying loyalty programme practices in international hotel chains in china
Moller, Thorsten Robert - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-17
To understand how to strengthen employee's loyalty programme (LP) behaviour, this research examined the connection … between Chinese hotel employee's intrinsic motivation (IM), extrinsic motivation (EM), their intention to apply loyalty … employee's loyalty programme involvement mediated the above influence process. Theoretical and practical implications are also …
Persistent link: https://www.econbiz.de/10015073326
Cover Image
Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivi...
Iqbal, Juman; Shagirbasha, Shameem; Madhan, Kumar - In: Journal of service theory and practice 34 (2024) 5, pp. 664-688
Persistent link: https://www.econbiz.de/10015055444
Cover Image
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Cover Image
Does customer experience always benefit company? : examining customers' epistemic motivation and interaction with service contexts
Vu Thi Mai Chi; Paramita, Widya; Tran Ha Minh Quan - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10012698469
Cover Image
Islamic attributes as driving and attracting motivation to maintain tourists loyalty at Indonesia hospitality tourism
Susminingsih; Kanafi, Imam; Supriyanto, Achmad Sani; … - In: Journal of economic cooperation & development 43 (2022) 1, pp. 33-65
Persistent link: https://www.econbiz.de/10014384039