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~subject:"Neuseeland"
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Neuseeland
New Zealand
14
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
11
Customer satisfaction
11
Konsumentenverhalten
11
Brand extension
9
Job satisfaction
9
Kundenzufriedenheit
9
Markentransfer
9
Brand management
8
Markenführung
7
Arbeitszufriedenheit
6
Beziehungsmarketing
6
Brand image
6
Burnout
6
Markenimage
6
Relationship marketing
6
Stress
6
Russia
5
Work stress
5
Innovation
4
Personal banking
4
Privatkundengeschäft
4
Russland
4
Advertising
3
Arbeitskräfte
3
Brand
3
Call centre
3
Callcenter
3
Employees
3
Health services
3
Job performance
3
Markenartikel
3
New product development
3
Produktentwicklung
3
Service line extensions
3
USA
3
United States
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English
7
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Ashill, Nicholas J.
7
Rod, Michel
4
Babakus, Emin
3
Yavas, Ugur
3
Carruthers, Janet
2
Shao, Jinyi
1
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International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Services marketing quarterly
1
The journal of services marketing
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ECONIS (ZBW)
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1
The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Journal of retailing
85
(
2009
)
4
,
pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
Saved in:
2
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
3
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
4
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
5
Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10008653912
Saved in:
6
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
7
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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