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Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents
Wetzels, Martin; Ruyter, Ko de - In: Service quality and management, (pp. 227-250). 1999
Persistent link: https://www.econbiz.de/10001407695
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Getting a discount or sharing the cost : the influence of regulatory fit on consumer response to service pricing schemes
Daryanto, Ahmad; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 13 (2010) 2, pp. 153-167
Persistent link: https://www.econbiz.de/10003982818
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The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 14 (2011) 1, pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
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Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of service research : JSR 11 (2008/09) 4, pp. 407-428
Persistent link: https://www.econbiz.de/10003853607