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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir; Al Halbusi, Hussam; Thurasamy Ramayah - In: Journal of retailing and consumer services 63 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
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Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y. - In: International journal of services and operations management 15 (2013) 3, pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
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The influence of perceived price and quality of delivery on online repeat purchase intention : the evidence from Vietnamese purchasers
Phan Tan Luc; Le, Thu-Hang - In: Cogent business & management 10 (2023) 1, pp. 1-13
The purpose of this study is to explore the role of perceived price and delivery quality in influencing the repeat purchase intention through perceived value and consumer satisfaction. A total of 791 survey questionnaires were collected by the convenience sampling method from consumers who have...
Persistent link: https://www.econbiz.de/10014466457
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Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
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Buyer behaviour modelling of rural online purchase intention using logistic regression
Arumugam, Thangaraja; Hameed, S. Shahul; Sanjeev, M. A. - In: International journal of management & enterprise … 22 (2023) 2, pp. 139-157
Persistent link: https://www.econbiz.de/10014316668
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Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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An investigation of perceived service quality in online shopping : a hierarchical approach
Mpinganjira, Mercy - In: The journal of applied business research 31 (2015) 1, pp. 115-129
Persistent link: https://www.econbiz.de/10010502654
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The role of interactivity on customer engagement in mobile e-commerce applications
Utami, Ami Fitri; Irwan Adi Ekaputra; Japutra, Arnold; … - In: International journal of market research 64 (2022) 2, pp. 269-291
Persistent link: https://www.econbiz.de/10012872815