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Testing cloud computing for customer satisfaction and loyalty

Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86

Persistent link: https://www.econbiz.de/10011471138

An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience

Raju, G. Amar; Roy, Souvik; Mandal, Santanu - In: International journal of services, economics and management 9 (2018) 3/4, pp. 208-230

Persistent link: https://www.econbiz.de/10012035887

What makes customers repurchase grocery products from online stores in Korea

Park, Jin Yong; Thangam, Dhanabalan - In: International journal of e-business research : an … 15 (2019) 4, pp. 24-39

Persistent link: https://www.econbiz.de/10012135043

Examining the relevance of online customer textual reviews on hotels' product and service attributes

Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163

Persistent link: https://www.econbiz.de/10011997154

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Investigating consumer word-of-mouth behaviour in a Chinese context

Zhang, Xin; Ma, Liang; Wang, Gao Shan - In: Total quality management & business excellence 30 (2019) 5, pp. 579-593

Persistent link: https://www.econbiz.de/10012199771

Customer experience in online shopping : a structural modeling approach

Bhattacharya, Arijit; Srivastava, Manjari; Verma, Sanjeev - In: Journal of global marketing 32 (2019) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10012201003

Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance

Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012225240

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

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