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~subject:"Online retailing"
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The Impact of Customer Service...
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Subject
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Online retailing
Customer service
3,428
Kundenservice
3,021
Relationship marketing
2,181
Beziehungsmarketing
2,106
Customer satisfaction
1,900
Kundenzufriedenheit
1,625
Service quality
1,620
Consumer behaviour
1,615
Dienstleistungsqualität
1,521
Konsumentenverhalten
1,503
Customer loyalty
1,045
Kundenbindung
963
Customer retention
915
customer loyalty
485
Deutschland
459
Germany
457
Beschwerdemanagement
363
Complaint management
361
Theory
324
Theorie
323
Dienstleistungssektor
290
Service industry
284
Kundendienst
270
Retail trade
252
USA
248
Einzelhandel
242
Emotion
231
United States
226
Electronic Commerce
224
customer satisfaction
217
Online-Handel
207
Dienstleistung
206
E-commerce
196
Brand management
172
Bank
171
Markenführung
166
Marketing
164
Lieferantenmanagement
156
Supplier relationship management
156
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Undetermined
112
Free
32
Type of publication
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Article
160
Book / Working Paper
48
Type of publication (narrower categories)
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Article in journal
144
Aufsatz in Zeitschrift
144
Hochschulschrift
18
Aufsatz im Buch
15
Book section
15
Graue Literatur
15
Non-commercial literature
15
Thesis
11
Arbeitspapier
10
Working Paper
10
Collection of articles of several authors
5
Sammelwerk
5
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4
Sammlung
4
Case study
3
Conference paper
3
Fallstudie
3
Konferenzbeitrag
3
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2
research-article
1
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Language
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English
190
German
19
Author
All
Bijmolt, Tammo H. A.
3
Gijsenberg, Maarten J.
3
Bachrach, Daniel G.
2
Bauer, Hans H.
2
Chen, Lin
2
Deges, Frank
2
Fernández-Amaya, Lucía
2
Garcés-Conejos Blitvich, Pilar
2
Gelbrich, Katja
2
Gäthke, Jana
2
Hirche, Christian F.
2
Hsieh, Tony
2
Häring, Julia
2
Hönle, Jan Helmut
2
Korkmaz, Evsen
2
Kumar, Satinder
2
Kumari, Parveen
2
Liu, Yong
2
Luo, Jifeng
2
Mahle, Irene
2
Mofokeng, Thabang Excellent
2
Mäder, Ralf
2
Neslin, Scott A.
2
Neumann, Marcus M.
2
Ogilvie, Jessica
2
Papies, Dominik
2
Pätzmann, Jens
2
Rapp, Adam
2
Román, Sergio
2
Shehu, Edlira
2
Verma, Pranay
2
Voorhees, Clay M.
2
Walvekar, Shubhangi
2
Werro, Nicolas
2
Abbasi, Amir Zaib
1
Abdullahi, Hassana
1
Adam, Nawal Abdalla
1
Adil, Mohd
1
Afrifa-Yamoah, Ebenezer
1
Agatz, Niels
1
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Institution
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RWTH Aachen
2
Verlag Dr. Kovač
2
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Eberhard Karls Universität Tübingen
1
IGI Global
1
Springer Fachmedien Wiesbaden
1
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Published in...
All
Journal of retailing and consumer services
9
Journal of business research : JBR
7
SpringerLink / Bücher
5
International journal of electronic marketing and retailing : IJEMR
4
Journal of electronic commerce research : JECR
4
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic commerce : IJEC
3
International journal of electronic customer relationship management : IJECRM
3
International journal of hospitality management
3
International journal of physical distribution & logistics management : IJPD & LM
3
Journal of retailing
3
SOM research reports
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Cogent business & management
2
ERIM report series research in management
2
Edition Wissenschaft - Apprimus
2
Edition Wissenschaft Apprimus
2
Electronic commerce research
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of services technology and management : IJSTM
2
Journal of Indian business research
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of internet commerce
2
Journal of organizational computing and electronic commerce
2
Journal of service theory and practice
2
Management information systems : mis quarterly
2
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
2
Psychology & marketing
2
Schriftenreihe electronic commerce, marketing & finance
2
Technological forecasting & social change : an international journal
2
Transportation research / E : an international journal
2
Advanced technologies management for retailing : frameworks and cases
1
African journal of science, technology, innovation and development : AJSTID
1
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Source
All
ECONIS (ZBW)
207
Other ZBW resources
1
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1
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
2
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
3
Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Australasian marketing journal
24
(
2016
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
Saved in:
4
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
5
The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust
Yeboah, Asiamah
;
Afrifa-Yamoah, Ebenezer
- In:
Journal of African business
25
(
2024
)
2
,
pp. 287-308
Persistent link: https://www.econbiz.de/10014513768
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
The prediction of online shopping consumers' attitude based on certain statements of consumer and marketing factors with reference to post graduate students in Coimbatore City
Rajendrakumar, R.
- In:
International journal of business information systems : …
39
(
2022
)
4
,
pp. 472-496
Persistent link: https://www.econbiz.de/10013198456
Saved in:
8
A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE
Vakhariya, Shital
- In:
South Asian journal of management : SAJM
27
(
2020
)
2
,
pp. 84-112
Persistent link: https://www.econbiz.de/10012429532
Saved in:
9
Using unlabeled data mining to detect customer perceptions of undefined commodity problems
Wu, Yiqiong
;
Zhu, Qing
;
Liu, Shan
;
Zhang, Fan
;
Wang, Linbo
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 209-228
Persistent link: https://www.econbiz.de/10012594219
Saved in:
10
A study on investigating the online impulse purchase intention of Indian women
Divakar, P.
;
Venkatesh, R.
- In:
International journal of work innovation : IJWI
5
(
2024
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
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