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~subject:"Online retailing"
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Consumer anger: a label in sea...
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Online retailing
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Relationship marketing
12,661
Beziehungsmarketing
12,582
Theorie
10,800
Emotion
10,740
Theory
10,592
Brand management
7,868
Markenführung
7,820
Brand image
6,966
Markenimage
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USA
6,637
United States
6,346
Online-Handel
5,994
Deutschland
5,461
Social Web
5,264
Social web
5,261
Germany
5,114
Online-Marketing
4,735
Internet marketing
4,722
Einzelhandel
4,495
Retail trade
4,453
Brand
4,372
Markenartikel
4,356
Electronic Commerce
4,113
Experiment
4,089
E-commerce
3,988
Werbewirkung
3,794
Advertising effects
3,754
Verbraucherverhalten
3,589
Advertising
3,135
Vertrauen
3,123
Confidence
3,104
Werbung
3,039
Virales Marketing
3,018
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Usman, Osly
19
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15
Law, Chun Hung Roberts
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Kalia, Prateek
14
Kukar-Kinney, Monika
13
Bauer, Hans H.
12
Rabinovich, Elliot
12
Ba, Sulin
11
Baier, Daniel
11
Benbasat, Izak
11
Breugelmans, Els
11
Chung, Namho
11
Dennis, Charles
11
Kim, Minjeong
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Laroche, Michel
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Forsythe, Sandra
10
Hackl, Franz
10
Khare, Arpita
10
McManus, Brian
10
Pavlou, Paul A.
10
Sajad Rezaei
10
Winter-Ebmer, Rudolf
10
Akram, Umair
9
Bhatnagar, Amit
9
Campo, Katia
9
Cebollada, Javier
9
Choi, Jeonghye
9
Dertwinkel-Kalt, Markus
9
Dwivedi, Yogesh Kumar
9
Elfenbein, Daniel W.
9
Ghose, Anindya
9
Köster, Mats
9
Lennon, Sharron J.
9
Liu, Yong
9
Park, Jungkun
9
Paul, Justin
9
Prashar, Sanjeev
9
Rana, Nripendra P.
9
Richard, Marie-Odile
9
Román, Sergio
9
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National Bureau of Economic Research
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RWTH Aachen
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OECD
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Springer Fachmedien Wiesbaden
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Books on Demand GmbH <Norderstedt>
4
Information Resources Management Association
4
IGI Global
2
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
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Bergische Universität Wuppertal
1
Center of Market Oriented Product and Production Management
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Centre de recherche pour l'étude et l'observation des conditions de vie
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Consumer Research and Evaluation Branch
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Consumer and marketing law
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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Edward Elgar Publishing
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Ekonomski Institut Zagreb
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Erich-Schmidt-Verlag
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Europäische Kommission / Generaldirektion Gesundheit und Verbraucher
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Europäische Kommission / Generaldirektion Wettbewerb
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Friedrich-Schiller-Universität Jena
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Gesellschaft für Innovatives Marketing
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Gottlieb Duttweiler Institute
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Haufe-Lexware GmbH & Co. KG
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International Association for the Study of Insurance Economics
1
International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
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KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
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LE Europe <Körperschaft>
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1
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Verlag Werner Hülsbusch
1
WIK-Consult GmbH <Honnef>
1
Österreichisches Institut für Wirtschaftsforschung
1
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Published in...
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Journal of retailing and consumer services
348
Journal of business research : JBR
174
International journal of electronic marketing and retailing : IJEMR
98
Journal of internet commerce
92
Electronic commerce research
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
78
International journal of internet marketing and advertising : IJIMA
63
International journal of hospitality management
60
International journal of retail & distribution management
60
Information systems research : ISR
59
Journal of retailing
53
The international review of retail, distribution and consumer research
53
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
52
Cogent business & management
51
Journal of electronic commerce research : JECR
50
International journal of retail and distribution management
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
Asia Pacific journal of marketing and logistics
45
International journal of consumer studies
45
Management science : journal of the Institute for Operations Research and the Management Sciences
44
International journal of e-business research : an official publication of the Information Resources Management Association
43
International journal of electronic commerce : IJEC
41
International journal of business information systems : IJBIS
40
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
Journal of management information systems : JMIS
38
Psychology & marketing
38
Journal of fashion marketing and management
31
Electronic commerce research and applications
27
Journal of international consumer marketing
27
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
26
Journal of the Academy of Marketing Science
25
Technological forecasting & social change : an international journal
25
Tourism management : research, policies, practice
25
International journal of electronic business : IJEB
24
Journal of marketing
24
Marketing intelligence & planning
24
The service industries journal
24
Information systems and e-business management : ISeB
21
The journal of services marketing
21
International journal of contemporary hospitality management
20
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ECONIS (ZBW)
5,977
Other ZBW resources
2
RePEc
1
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1
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
2
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
3
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
4
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
5
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
6
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
7
Consumer's re-participation in online flash sale after service failure : a moderated-mediation study
Sharma, Anjali
;
Jayasimha, K. R.
;
Srivastava, Himanshu …
- In:
Journal of global marketing
37
(
2024
)
3
,
pp. 194-211
Persistent link: https://www.econbiz.de/10015050010
Saved in:
8
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
9
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
10
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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