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Your hometown matters : popularity-difference bias in online reputation platforms

Kokkodis, Marios; Lappas, Theodoros - In: Information systems research : ISR 31 (2020) 2, pp. 412-430

Persistent link: https://www.econbiz.de/10012295004

A multinational study of espoused national cultural and review characteristics in the formation of trust in online product reviews

Furner, Christopher P. - In: International journal of services technology and management 20 (2014) 1/2/3, pp. 14-30

Persistent link: https://www.econbiz.de/10010505409

The effects of culture on consumers' consumption and generation of online reviews

Kim, Jong Min; Jun, Mina; Kim, Chung Koo - In: Journal of interactive marketing : a quarterly … 43 (2018), pp. 134-150

Persistent link: https://www.econbiz.de/10011920075

Credibility cues in online shopping : an examination of corporate credibility, retailer reputation, and product review credibility

Kim, Sojung; Choi, Sejung Marina - In: International journal of internet marketing and … 7 (2012) 3, pp. 217-236

Persistent link: https://www.econbiz.de/10009576339

Seller reputation : from word-of-mouth to centralized feedback

Cai, Hongbin; Jin, Ginger Zhe; Liu, Chong; Zhou, Li-An - In: International journal of industrial organization 34 (2014), pp. 51-65

Persistent link: https://www.econbiz.de/10011292596

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Firm Responsiveness to Consumers’ Reviews : The Effect on Online Reputation

Rezvani, Erfan; Rojas, Christian - 2021

This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using TripAdvisor’s average customer review rating (1-5...

Persistent link: https://www.econbiz.de/10013226870

Experimental evaluation of sequential bias in online customer reviews

Eryarsoy, Enes; Piramuthu, Selwyn - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 964-971

Persistent link: https://www.econbiz.de/10010466522

Online review solicitations reduce extremity bias in online review distributions and increase their representativeness

Karaman, Hülya - In: Management science : journal of the Institute for … 67 (2021) 7, pp. 4420-4445

Persistent link: https://www.econbiz.de/10012624571

Examining biased assimilation of brand-related online reviews

Mafael, Alexander; Gottschalk, Sabrina Alexandra; … - In: Journal of interactive marketing : a quarterly … 36 (2016), pp. 91-106

Persistent link: https://www.econbiz.de/10011616004

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