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Online retailing
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Relationship marketing
26,443
Beziehungsmarketing
25,768
Customer satisfaction
15,559
Theorie
14,376
Theory
14,190
Kundenzufriedenheit
13,976
Service quality
9,046
Dienstleistungsqualität
8,804
Brand management
8,362
Markenführung
8,310
Telekommunikation
8,176
Telecommunications
7,906
Deutschland
7,591
USA
7,272
Brand image
7,219
Markenimage
7,163
Germany
7,113
United States
6,886
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6,201
Social Web
6,012
Social web
6,009
Modellierung
5,878
Scientific modelling
5,872
Online-Marketing
5,375
Internet marketing
5,354
Electronic Commerce
4,914
Einzelhandel
4,788
Retail trade
4,745
E-commerce
4,725
Brand
4,534
Markenartikel
4,521
Marketingmanagement
4,061
Marketing management
4,044
Emotion
3,836
Werbewirkung
3,747
Advertising effects
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Usman, Osly
19
Kumar, Dr. Vinay
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Law, Chun Hung Roberts
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Kukar-Kinney, Monika
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Bauer, Hans H.
12
Rabinovich, Elliot
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Baier, Daniel
11
Benbasat, Izak
11
Breugelmans, Els
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Chung, Namho
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Dennis, Charles
11
Thaichon, Park
11
Cebollada, Javier
10
Forsythe, Sandra
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Khare, Arpita
10
Kim, Minjeong
10
Laroche, Michel
10
McManus, Brian
10
Sajad Rezaei
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Stüber, Eva
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9
Ba, Sulin
9
Bhatnagar, Amit
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Campo, Katia
9
Choi, Jeonghye
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Dertwinkel-Kalt, Markus
9
Dwivedi, Yogesh Kumar
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Elfenbein, Daniel W.
9
Ghose, Anindya
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Hackl, Franz
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Köster, Mats
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Lennon, Sharron J.
9
Liu, Yong
9
Park, Jungkun
9
Paul, Justin
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Pavlou, Paul A.
9
Prashar, Sanjeev
9
Rana, Nripendra P.
9
Richard, Marie-Odile
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OECD
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4
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Center of Market Oriented Product and Production Management
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Centre de recherche pour l'étude et l'observation des conditions de vie
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Consumer Research and Evaluation Branch
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Consumer and marketing law
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Deutsche Bank <Frankfurt am Main> / Research
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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Ekonomski Institut Zagreb
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Gesellschaft für Innovatives Marketing
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Gottlieb Duttweiler Institute
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Haufe-Lexware GmbH & Co. KG
1
International Association for the Study of Insurance Economics
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
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KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
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LE Europe <Körperschaft>
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Steinbeis-Stiftung für Wirtschaftsförderung
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Technische Universität Dresden
1
Universität Paderborn / Betriebswirtschaftliche Informationssysteme
1
Valdani Vicari & Associati
1
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Journal of retailing and consumer services
366
Journal of business research : JBR
176
International journal of electronic marketing and retailing : IJEMR
100
Journal of internet commerce
92
Electronic commerce research
89
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
81
International journal of internet marketing and advertising : IJIMA
65
International journal of retail & distribution management
59
Information systems research : ISR
58
International journal of hospitality management
56
Journal of retailing
56
The international review of retail, distribution and consumer research
56
Cogent business & management
51
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
51
Journal of electronic commerce research : JECR
50
Management science : journal of the Institute for Operations Research and the Management Sciences
48
International journal of business information systems : IJBIS
47
Asia Pacific journal of marketing and logistics
46
International journal of consumer studies
46
International journal of retail and distribution management
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of electronic commerce : IJEC
45
International journal of e-business research : an official publication of the Information Resources Management Association
44
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
Psychology & marketing
38
Journal of management information systems : JMIS
36
Journal of fashion marketing and management
32
Electronic commerce research and applications
29
Journal of international consumer marketing
27
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
27
Technological forecasting & social change : an international journal
26
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
25
Tourism management : research, policies, practice
25
International journal of electronic business : IJEB
24
Information systems and e-business management : ISeB
23
Journal of marketing
23
The service industries journal
22
International journal of production economics
21
Journal of strategic marketing
21
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ECONIS (ZBW)
6,183
Other ZBW resources
3
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1
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
2
Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
Saved in:
3
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
4
Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim
;
Ferdousi, Farhana
;
Jasimuddin, …
- In:
Global business and organizational excellence : GBOE
41
(
2022
)
3
,
pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
Saved in:
5
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
6
The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh
Mofokeng, Thabang Excellent
- In:
Cogent business & management
8
(
2021
)
1
,
pp. 1-33
analysed using structural equation
modelling
. The results indicate that the customer satisfaction of online shoppers is …
Persistent link: https://www.econbiz.de/10012628370
Saved in:
7
An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?
Yusra, Yusra
;
Caraka, Rezzy Eko
;
Agus, Arawati
; …
- In:
Serbian journal of management : an international …
15
(
2020
)
2
,
pp. 277-294
Persistent link: https://www.econbiz.de/10012418167
Saved in:
8
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
9
What makes customers repurchase grocery products from online stores in Korea
Park, Jin Yong
;
Thangam, Dhanabalan
- In:
International journal of e-business research : an …
15
(
2019
)
4
,
pp. 24-39
Persistent link: https://www.econbiz.de/10012135043
Saved in:
10
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
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