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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.; Matos, Celso Augusto de - In: Journal of consumer marketing 39 (2022) 1, pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
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Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
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Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework
Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71
Persistent link: https://www.econbiz.de/10011618174
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What leads customers to stay with an online transportation service in emerging markets?
Le, Hoang T. P. M.; Park, Jungkun - In: International journal of business innovation and … 30 (2023) 3, pp. 323-351
predictors of loyalty intention in the mobile app portfolio of shared-transportation services. Four hundred thirty Vietnamese … on loyalty intention. However, brand awareness, customer inertia, app rating, perceived value, and customer satisfaction … directly affect customers' loyalty intention. E-service quality has a strong indirect effect on loyalty intention through …
Persistent link: https://www.econbiz.de/10014293975
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Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
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Customer satisfaction and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad; Srivastava, Praveen; Srivastava, … - In: Vision : the journal of business perspective 28 (2024) 3, pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj; Tripathi, Avinash; Jain, Devendra; Roy, … - In: Journal of strategic marketing 28 (2020) 6, pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
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Determinant of customer satisfaction and loyalty in using online shopping applications
Febrianti, Adjeng Mariana; Sihombing, Ruth Margaret Violenta - 2022
Persistent link: https://www.econbiz.de/10013350805