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Online retailing
Relationship marketing
26,237
Beziehungsmarketing
25,563
Social Web
20,618
Social web
20,587
Consumer behaviour
14,955
Konsumentenverhalten
14,914
Online-Marketing
13,165
Internet marketing
13,049
Customer satisfaction
6,142
Kundenzufriedenheit
6,099
Service quality
4,557
Electronic Commerce
4,551
Dienstleistungsqualität
4,546
E-commerce
4,321
Brand management
4,181
Markenführung
4,179
Online-Handel
3,614
Deutschland
3,342
Viral marketing
3,272
Virales Marketing
3,271
Germany
3,254
Marketingmanagement
3,075
Marketing management
3,046
Theorie
2,961
Theory
2,949
Markenimage
2,809
Brand image
2,804
Soziales Netzwerk
2,604
Internet
2,547
Social network
2,422
Werbewirkung
2,346
Advertising effects
2,335
Lieferantenmanagement
2,306
Supplier relationship management
2,305
USA
2,020
United States
1,994
Kundenintegration
1,990
Customer integration
1,989
Advertising
1,983
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Law, Chun Hung Roberts
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Lambrecht, Anja
9
Tan, Yong
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Akram, Umair
8
Dennis, Charles
8
Ghose, Anindya
8
Hajli, Nick
8
Heinemann, Gerrit
8
Thaichon, Park
8
Usman, Osly
8
Holsing, Christian
7
Kumar, Vikas
7
Pavlou, Paul A.
7
Qiu, Liangfei
7
Quach, Sara
7
Skiera, Bernd
7
Duan, Wenjing
6
Duch-Brown, Néstor
6
Grewal, Dhruv
6
Li, Hengyun
6
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6
Lin, Zhangxi
6
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6
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6
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5
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5
Barrio-García, Salvador del
5
Benbasat, Izak
5
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5
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5
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5
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Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
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Journal of retailing and consumer services
164
Journal of business research : JBR
111
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
55
Electronic commerce research
52
International journal of electronic marketing and retailing : IJEMR
50
Information systems research : ISR
48
International journal of internet marketing and advertising : IJIMA
45
Journal of management information systems : JMIS
45
International journal of hospitality management
42
Journal of internet commerce
39
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
International journal of electronic commerce : IJEC
31
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
International journal of business information systems : IJBIS
30
Technological forecasting & social change : an international journal
30
Journal of electronic commerce research : JECR
28
Journal of retailing
28
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
International journal of e-business research : an official publication of the Information Resources Management Association
23
International journal of retail & distribution management
23
Electronic markets : EM ; the international journal of electronic commerce and business media
22
Asia Pacific journal of marketing and logistics
21
Tourism management : research, policies, practice
21
Electronic commerce research and applications
20
International journal of contemporary hospitality management
19
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
Cogent business & management
18
International journal of electronic customer relationship management : IJECRM
18
International journal of retail and distribution management
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
The international review of retail, distribution and consumer research
18
Journal of hospitality marketing & management
17
Journal of strategic marketing
17
International journal of production economics
16
SpringerLink / Bücher
16
Electronic markets : the international journal on networked business
15
International journal of consumer studies
15
International journal of networking and virtual organisations : IJNVO
15
International journal of technology marketing : IJTMkt
15
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ECONIS (ZBW)
3,605
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1
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
2
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
3
Online consumer complaints about Southeast Asian luxury hotels
Memarzadeh, Faranak
;
Chang, Hyo Jung
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 76-98
Persistent link: https://www.econbiz.de/10010526374
Saved in:
4
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
5
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
6
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
7
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
8
Brand followers : motivations and attitudes of consumers to follow brands in social media
Yılmaz, Hakan
;
Enginkaya, Ebru
- In:
International journal of internet marketing and …
9
(
2015
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10011387763
Saved in:
9
Trust and the online conversation : the case of online reviews
Mangold, W. Glynn
;
Babakus, Emin
;
Smith, Katherine Taken
- In:
International journal of internet marketing and …
8
(
2013
)
2
,
pp. 143-160
Persistent link: https://www.econbiz.de/10010394710
Saved in:
10
Examining relational benefits and costs in an online non-transactional context
Tsimonis, Georgios
;
Dimitriadis, Sergios
;
Koritos, Christos
- In:
International journal of internet marketing and …
12
(
2018
)
2
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011859036
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