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OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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Understanding the role of loyalty dimensions and their impact on customer retention
Dwivedi, Sunita; Tajdini, Javad; Baswan, Taru; Pillai, … - In: Middle East journal of management : MEJM 11 (2024) 3, pp. 280-298
Persistent link: https://www.econbiz.de/10015056620
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An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita - In: Journal of creating value 9 (2023) 1, pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
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Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement
Bauer, Hans H. (ed.) - 2006
Persistent link: https://www.econbiz.de/10003284144
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Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen
Köcher, Martin-Matthias - 2006 - 1. Aufl
Persistent link: https://www.econbiz.de/10003335965
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Discernment of youth towards e-retailing in Asian and Gulf marketing territories
Mathews, Soney; Varshney, Seema; Jassel, Jagdeep Singh - In: E-retailing challenges and opportunities in the global …, (pp. 183-204). 2016
Persistent link: https://www.econbiz.de/10011506292
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Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping; Quan, Jing; Zhang, Shaoling - In: Electronic commerce research and applications 12 (2013) 5, pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
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The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce
Ramanathan, Ramakrishnan - In: Transportation research / E : an international journal 46 (2010) 6, pp. 950-962
Persistent link: https://www.econbiz.de/10009268984
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Kundenbindung im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich
Lihotzky, Nikolai - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001739656
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Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery
Mohammad Shafiee, Majid - 2018
Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...
Persistent link: https://www.econbiz.de/10012918098