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A good deal online : the impacts of acquisition and transition value on e-satisfaction and e-loyalty
Audrain-Pontevia, Anne-Françoise; N'Goala, Gilles; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 445-452
Persistent link: https://www.econbiz.de/10009768992
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Improving consumer performance and perceived service quality in a new type of commercial environment in 3D, thanks to embodied virtual sales agents
Slim, Ben Mimoun Mohamed; Garnier, Marion; Poncin, Ingrid - In: E-marketing in developed and developing countries : …, (pp. 233-245). 2013
Persistent link: https://www.econbiz.de/10009775757
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A valued agent : how ECAs affect website customers' satisfaction and behaviors
Ben Mimoun, Mohammed Slim; Poncin, Ingrid - In: Journal of retailing and consumer services 26 (2015), pp. 70-82
Persistent link: https://www.econbiz.de/10011347840