//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer anger: a label in sea...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Online-Handel
Consumer behaviour
82,193
Konsumentenverhalten
79,712
Service quality
21,492
Dienstleistungsqualität
20,741
Customer satisfaction
15,305
Kundenzufriedenheit
13,720
Relationship marketing
12,453
Beziehungsmarketing
12,373
Theorie
10,720
Emotion
10,589
Theory
10,513
Brand management
7,770
Markenführung
7,722
Brand image
6,878
Markenimage
6,831
USA
6,623
United States
6,332
Online retailing
5,813
Deutschland
5,453
Social Web
5,121
Social web
5,118
Germany
5,106
Online-Marketing
4,619
Internet marketing
4,607
Einzelhandel
4,448
Retail trade
4,407
Brand
4,307
Markenartikel
4,291
Experiment
4,038
Electronic Commerce
4,025
E-commerce
3,900
Werbewirkung
3,744
Advertising effects
3,704
Verbraucherverhalten
3,575
Advertising
3,107
Vertrauen
3,041
Confidence
3,022
Werbung
3,011
Pricing strategy
2,971
more ...
less ...
Online availability
All
Undetermined
2,738
Free
1,265
Type of publication
All
Article
4,691
Book / Working Paper
1,133
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,371
Aufsatz in Zeitschrift
4,371
Aufsatz im Buch
303
Book section
303
Graue Literatur
239
Non-commercial literature
239
Working Paper
193
Arbeitspapier
183
Hochschulschrift
103
Thesis
62
Conference paper
53
Konferenzbeitrag
53
Collection of articles of several authors
33
Sammelwerk
33
Aufsatzsammlung
32
Collection of articles written by one author
18
Sammlung
18
Case study
13
Fallstudie
13
Amtsdruckschrift
6
Government document
6
Reprint
5
Handbook
3
Handbuch
3
Amtliche Publikation
2
Article
2
Bibliografie enthalten
2
Bibliography included
2
Guidebook
2
Ratgeber
2
Research Report
2
Statistik
2
Systematic review
2
Übersichtsarbeit
2
Advisory report
1
Bibliografie
1
Gutachten
1
Konferenzschrift
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
5,621
German
194
French
5
Polish
2
Russian
2
Spanish
1
Serbian
1
Swedish
1
more ...
less ...
Author
All
Usman, Osly
19
Kumar, Dr. Vinay
15
Hackl, Franz
14
Kalia, Prateek
14
Law, Chun Hung Roberts
14
Winter-Ebmer, Rudolf
14
Kukar-Kinney, Monika
13
Bauer, Hans H.
12
Rabinovich, Elliot
12
Ba, Sulin
11
Baier, Daniel
11
Benbasat, Izak
11
Breugelmans, Els
11
Chung, Namho
11
Dennis, Charles
11
Laroche, Michel
11
Forsythe, Sandra
10
Khare, Arpita
10
Kim, Minjeong
10
McManus, Brian
10
Pavlou, Paul A.
10
Sajad Rezaei
10
Weiss, Bernhard
10
Akram, Umair
9
Bhatnagar, Amit
9
Campo, Katia
9
Cebollada, Javier
9
Choi, Jeonghye
9
Dertwinkel-Kalt, Markus
9
Dwivedi, Yogesh Kumar
9
Elfenbein, Daniel W.
9
Ghose, Anindya
9
Köster, Mats
9
Lennon, Sharron J.
9
Liu, Yong
9
Park, Jungkun
9
Prashar, Sanjeev
9
Richard, Marie-Odile
9
Román, Sergio
9
Schramm-Klein, Hanna
9
more ...
less ...
Institution
All
National Bureau of Economic Research
16
RWTH Aachen
8
OECD
6
Springer Fachmedien Wiesbaden
6
Books on Demand GmbH <Norderstedt>
4
Information Resources Management Association
4
IGI Global
2
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Bergische Universität Wuppertal
1
Center of Market Oriented Product and Production Management
1
Centre de recherche pour l'étude et l'observation des conditions de vie
1
Consumer Research and Evaluation Branch
1
Consumer and marketing law
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Edward Elgar Publishing
1
Ekonomski Institut Zagreb
1
Erich-Schmidt-Verlag <Berlin>
1
Europäische Kommission / Generaldirektion Gesundheit und Verbraucher
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Innovatives Marketing
1
Gottlieb Duttweiler Institute
1
Haufe-Lexware GmbH & Co. KG
1
International Association for the Study of Insurance Economics
1
International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
LE Europe <Körperschaft>
1
Leibniz-Institut für Wirtschaftsforschung Halle
1
Peter Lang GmbH
1
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
1
Steinbeis, School of International Business and Entrepreneurship
1
Steinbeis-Hochschule Berlin
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Dresden
1
Valdani Vicari & Associati
1
Verlag Dr. Kovač
1
Verlag Werner Hülsbusch
1
WIK-Consult GmbH <Honnef>
1
Österreichisches Institut für Wirtschaftsforschung
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
348
Journal of business research : JBR
174
Journal of internet commerce
90
International journal of electronic marketing and retailing : IJEMR
87
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
78
Electronic commerce research
74
International journal of retail & distribution management
60
Information systems research : ISR
59
International journal of internet marketing and advertising : IJIMA
54
The international review of retail, distribution and consumer research
52
Cogent business & management
51
Journal of electronic commerce research : JECR
50
International journal of hospitality management
49
Journal of retailing
48
International journal of retail and distribution management
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
Asia Pacific journal of marketing and logistics
45
International journal of consumer studies
45
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
45
Management science : journal of the Institute for Operations Research and the Management Sciences
44
International journal of e-business research : an official publication of the Information Resources Management Association
43
International journal of electronic commerce : IJEC
41
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
International journal of business information systems : IJBIS
38
Psychology & marketing
38
Journal of management information systems : JMIS
37
Journal of fashion marketing and management
31
Electronic commerce research and applications
27
Journal of international consumer marketing
27
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
26
Journal of the Academy of Marketing Science
25
Technological forecasting & social change : an international journal
25
Tourism management : research, policies, practice
25
The service industries journal
24
Journal of marketing
23
International journal of electronic business : IJEB
22
Information systems and e-business management : ISeB
21
The journal of services marketing
21
International journal of contemporary hospitality management
20
International journal of production economics
20
more ...
less ...
Source
All
ECONIS (ZBW)
5,810
EconStor
14
OLC EcoSci
2
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
5,827
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
2
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
3
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
4
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
5
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
6
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
7
Consumer's re-participation in online flash sale after service failure : a moderated-mediation study
Sharma, Anjali
;
Jayasimha, K. R.
;
Srivastava, Himanshu …
- In:
Journal of global marketing
37
(
2024
)
3
,
pp. 194-211
Persistent link: https://www.econbiz.de/10015050010
Saved in:
8
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
9
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
10
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->