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Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan; Zhang, Pan; Guo, Yulang - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
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Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl; Russell-Bennett, Rebekah - In: Journal of business research : JBR 67 (2014) 6, pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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Exploring the socio-moral climate in organizations : an empirical examination of determinants, consequences, and mediating mechanisms
Pircher Verdorfer, Armin; Steinheider, Brigitte; … - In: Journal of business ethics : JOBE 132 (2015) 1, pp. 233-248
Persistent link: https://www.econbiz.de/10011411225
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The relationship between leader-member exchange and employees' proactive behaviors : the moderating role of leader's linking-pin position
Lai, Fong-Yi; Lu, Szu-Chi; Lin, Cheng-Chen; Lee, Yu-Chin - In: Journal of personnel psychology 18 (2019) 2, pp. 106-111
Persistent link: https://www.econbiz.de/10012101994
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Abusive supervision and subordinate proactive behavior : joint moderating roles of organizational identification and positive affectivity
Xu, Qin; Zhang, Guangxi; Chan, Andrew - In: Journal of business ethics : JOBE 157 (2019) 3, pp. 829-843
Persistent link: https://www.econbiz.de/10012031184
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The relationship of leaders' humor and employees' work engagement mediated by positive emotions : moderating effect of leaders' transformational leadership style
Goswami, Ashita; Nair, Prakash; Beehr, Terry A.; … - In: Leadership & organization development journal 37 (2016) 8, pp. 1083-1099
Persistent link: https://www.econbiz.de/10011623314
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Voice climate, supervisor undermining, and work outcomes : a group-level examination
Frazier, M. Lance; Bowler, Wm. Matthew - In: Journal of management : JOM 41 (2015) 3, pp. 841-863
Persistent link: https://www.econbiz.de/10010496961
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Understanding employee innovative behavior : integrating the social network and leader-member exchange perspectives
Wang, Xiao-Hua; Fang, Yulin; Qureshi, Israr; Janssen, Onne - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 3, pp. 403-420
Persistent link: https://www.econbiz.de/10011308615