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The antecedents of process integration in business process outsourcing and its effect on firm performance

Narayanan, Sriram; Jayaraman, Vaidyanathan; Luo, Yadong; … - In: Journal of operations management 29 (2011) 1/2, pp. 3-16

Persistent link: https://www.econbiz.de/10008909436

Offshoring business process services and governance control mechanisms : an examination of service providers from India

Jayaraman, Vaidyanathan; Narayanan, Sriram; Luo, Yadong; … - In: Production and operations management : an international … 22 (2013) 2, pp. 314-334

Persistent link: https://www.econbiz.de/10009745641

Allocating outsourced warranty service contracts

Opp, Michelle; Adan, Ivo; Kulkarni, Vidyadhar G.; … - In: Outsourcing, teamwork and business management, (pp. 213-234). 2009

Persistent link: https://www.econbiz.de/10008987369

Managing outsourced software projects : an analysis of project performance and customer satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - In: Production and operations management : an international … 20 (2011) 4, pp. 508-521

Persistent link: https://www.econbiz.de/10009272534

Managing Outsourced Software Projects : An Analysis of Project Performance and Customer Satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - 2012

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...

Persistent link: https://www.econbiz.de/10014198288