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Patients
Qualitätsmanagement
16,910
Customer satisfaction
15,537
Quality management
14,522
Kundenzufriedenheit
13,884
Krankenhaus
13,416
Hospital
12,070
Service quality
9,555
Dienstleistungsqualität
9,387
Consumer behaviour
6,184
Relationship marketing
6,081
Beziehungsmarketing
6,044
Konsumentenverhalten
6,026
Deutschland
4,061
Germany
3,530
Theorie
3,327
Health care
3,326
Gesundheitsversorgung
3,311
Theory
3,287
Gesundheitswesen
2,552
USA
2,547
United States
2,432
Health care system
2,385
Product quality
1,974
Produktqualität
1,965
Prozessmanagement
1,576
Patienten
1,446
Business process management
1,434
Arbeitszufriedenheit
1,302
customer satisfaction
1,298
Job satisfaction
1,295
Unternehmenserfolg
1,281
Firm performance
1,252
Supply chain
1,235
Lieferkette
1,233
India
1,192
Standardisierung
1,158
Indien
1,154
Standardization
1,151
Satisfaction
1,143
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593
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372
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Article
1,009
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441
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909
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112
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112
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92
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92
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43
Thesis
24
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18
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18
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15
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15
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11
Sammelwerk
11
Aufsatzsammlung
8
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6
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6
Konferenzschrift
5
research-article
4
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3
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1
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1,324
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123
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1
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1
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1
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Siciliani, Luigi
12
Gowrisankaran, Gautam
10
Liu, Nan
9
Town, Robert J.
9
Gruber, Jonathan
8
Moscelli, Giuseppe
7
Sauré, Antoine
7
Berta, Paolo
6
Cooper, Zack
6
Demeulemeester, Erik
6
Ganguly, Subhamoy
6
Gravelle, Hugh
6
Lucarelli, Claudio
6
McFadden, Kathleen L.
6
Ziya, Serhan
6
Balicer, Ran D.
5
Cataldo, Alejandro
5
Chan, Carri W.
5
Chen, Xi
5
Einav, Liran
5
Gowen, Charles, III.
5
Kazley, Abby Swanson
5
Menachemi, Nir
5
Quan Hoang Vuong
5
Rademakers, Frank E.
5
Rajendran, Chandrasekharan
5
Rathert, Cheryl
5
Russell, Roberta S.
5
Saghafian, Soroush
5
Schmidt-Dengler, Philipp
5
Schwierz, Christoph
5
Varkevisser, Marco
5
Wu, Hsin-Hung
5
Wübker, Ansgar
5
Zeltzer, Dan
5
Bartel, Ann P.
4
Brosig-Koch, Jeannette
4
Cardoen, Brecht
4
Chasid, Avichai
4
Chinnam, Ratna Babu
4
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National Bureau of Economic Research
17
Springer Fachmedien Wiesbaden
4
Verlag Dr. Kovač
4
Taylor and Francis.
3
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
Fachhochschule Bonn-Rhein-Sieg
2
IGI Global
2
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Great Britain / Dept. of Health and Social Security
1
Great Britain / Ministry of Health
1
Great Britain / Scottish Office
1
Great Britain / Welsh Office
1
Health Services Board
1
Jacobs Verlag
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
1
Martin-Luther-Universität Halle-Wittenberg
1
National Centre for Social and Economic Modelling <Canberra>
1
National Health Service
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Ruhr-Universität Bochum
1
Springer-Verlag GmbH
1
Taylor and Francis
1
Technische Universität Hamburg
1
Universität Duisburg-Essen / Mercator School of Management
1
W. Kohlhammer GmbH
1
W.-Kohlhammer-Verlag <Stuttgart>
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
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Published in...
All
Health care management science
59
Health care management review : HCM review
58
Journal of health organization and management
36
European journal of operational research : EJOR
29
Health care management science : a new journal serving the international health care management community
27
Journal of health economics
21
Working paper / National Bureau of Economic Research, Inc.
20
Health marketing quarterly
19
Health economics
18
NBER working paper series
17
Production and operations management : an international journal of the Production and Operations Management Society
16
Production and operations management : the flagship research journal of the Production and Operations Management Society
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The TQM journal : the international review of organizational improvement
15
Quality management journal : QMJ
14
Krankenhausmanagement : Strategien, Konzepte, Methoden
13
International journal of production research
12
Manufacturing & service operations management : M & SOM
12
NBER Working Paper
12
Patientenorientierung im Krankenhaus
12
Socio-economic planning sciences : the international journal of public sector decision-making
12
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Computers & operations research : and their applications to problems of world concern ; an international journal
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Health economics review
9
International journal of production economics
9
Omega : the international journal of management science
9
International journal of quality and service sciences
8
Journal of the Operational Research Society
8
Journal of the Operational Research Society : OR
8
Operations research for health care
8
Business process management journal
7
Discussion paper series / IZA
7
International journal of hospitality management
7
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Journal of Contemporary Issues in Business and Government
7
Ruhr economic papers
7
SpringerLink / Bücher
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
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Source
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ECONIS (ZBW)
1,445
Other ZBW resources
4
RePEc
1
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1
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Patientenzufriedenheit und Wartezeiten
Hogan, Barbara
;
Singh, Manoj
;
Rasche, Christoph
- In:
Management der Notaufnahme : Patientenorientierung und …
,
(pp. 298-307)
.
2011
Persistent link: https://www.econbiz.de/10008825428
Saved in:
4
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
5
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
6
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
7
Erfolgsfaktoren zur Steigerung der Qualität und Akzeptanz von Mitarbeiter- und Patientenzufriedenheitsmessungen im
Krankenhaus
: qualitativ-empirisch gestützte Handlungsempfehlunge...
Köttel, Teresa
;
Rahmel, Anke
-
2016
Persistent link: https://www.econbiz.de/10011459302
Saved in:
8
Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Arafeh, Mazen
;
Barghash, Mahmoud A.
;
Sallam, Eman
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Saved in:
9
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
10
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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