Consumer perceptions the quality a service are often found to differ with expectations. The difference was least affected by the five-gap separation between the expectations the quality services offered, including the gap between customer expectations and perceptions of corporate management, the...

The main objective of the undertaken research is to study the Expectations and Perceptions of Customer’s towards mobile phones. It is important to study and analyze whether there is a gap in the expectations and perceptions of the respondents which indicates that there is scope for improvement...